Assistant Center Sales Manager, Greater Chicago

EWC Growth•Chicago, IL

4d•$19 - $23•Hybrid

About The Position

Our Assistant Manager (ACSM) is responsible for leading our front of house team on creating an exceptional guest experience and ensuring all EWC Growth core values are consistently applied. As a member of the center leadership team, you will partner with the Center Sales Director to drive KPI's + sales through guest acquisition, retention, retail product sales, and team development. This is a full time, hourly position with the ability to travel to multiple center locations throughout the region.

Requirements

2+ years of management experience, preferably in a retail environment; Key Holders strongly encouraged to apply
Knowledge of POS systems
Knowledge of Computerized Scheduling Systems
Excellent interpersonal and communication skills including written communication
Strong organizational skills with the ability to work in a fast-paced environment
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift 25 pounds at a time
Ability to travel to multiple center locations throughout the Chicago region

Responsibilities

Helps with personnel management, which includes training, scheduling, and coaching associates
Schedules shifts and helps facilitate weekly or monthly Strut or one on one meetings
Reviews daily employee timesheets and submits for payroll processing
Monitors, evaluates, and helps maximize customer service delivery and customer satisfaction
Administer check-ins and check-outs as required.
Process guest payments, refunds, and appointment requests as required.
Organize the Reservation Book based on Guest requests and Associate availability
Responsible for educating all guests on benefits and savings of Wax Passes and consistency with waxing which will result in package sales.
Helps develop and implement the store marketing program
Assists with inventory (retail and COGS) and reviews all inventory counts on a weekly and monthly basis.
Helps oversee Center maintenance, including cleanliness, safety, and organization
Onboards and trains all new Guest Service Associates
Co-Leads Strut sessions with Center Manager
Responsible for weekly bank deposits and reconciliation of cash received
Ensure all areas of the Center, including storage room and desk are neat, clean and organized
Performs other duties as assigned