Assistant Cafe Manager

McCalls Catering & Events•San Francisco, CA

22h•Onsite

About The Position

As the Bay Area’s preeminent caterer for over 40 years, we’ve brought hospitality, innovation, and insight to thousands of events large and small. Whether executing civic galas, weddings or corporate events, we keep our guests at the forefront when it comes to crafting menus, dialing in the details and providing exceptional service. We believe in the importance of hiring good people, holding them to high standards, letting them follow their passions, and getting out of the way. In addition to our exciting catering & event, we currently run seven high volume Cafés in San Francisco, and are looking to add a few more in the near future. Come join our amazing team of highly motivated, talented and experienced hospitality leaders.

Requirements

High school diploma, a bachelor’s degree or certification in business administration or business management is advantageous.
2 to 5 years’ experience in a similar position in a fast casual food & beverage service operation.
A food handler's license and ABC RBS certified
Sound knowledge of food health and safety regulations
Able to handle prolonged periods of standing.
Ability to lift 15-50 pounds at a time.
Pro-active operational floor management during service times.
Ability to think on their feet, innovate and resolve problems.
Well-developed soft skills and people skills are highly desirable.
Competent to remain calm under pressure
Excellent verbal and written communication skills
Exemplary management, communication, organizational and time management skills.
Strong business acumen and able to innovate, improve, think ahead and be keenly analytic.
Covid vaccination is a requirement of the job and accommodations due to disability or religious reasons will be evaluated in compliance with prevailing regulations.

Nice To Haves

We expect candidates to have a strong problem-solving ability, well-developed soft-skills, think on their feet, and keep track of all that is going on even as they assist management with planning for future growth.

Responsibilities

Suggesting new menu items based on customers' preferences and feedback.
Identifying strategies to retain and attract customers
Exceptional customer service skills including ability to resolve customer complaints regarding food quality and customer service, where due.
Preparing weekly work schedules for staff and finding suitable replacements in case of staff absence.
Ensuring that all café expenses are within budget and identifying ways to decrease operational costs.
Receiving delivered café supplies and verifying that the correct items and quantities have been delivered.
Taking inventory of café supplies and ordering new stock as needed.
Recruiting, training, and supervising café staff
Ensure a safe, hygienic, healthy environment
Ensure complete compliance with all associated laws and regulations.
Carry out weekly analytics and submit reports, suggesting improvements.