Asset Management Associate (Hybrid)

About the position

The Asset Management Associate will work directly with the SVP, Broker Dealer Operations & Solutions and Senior Asset Management Associate, Team Lead to successfully onboard and service new and existing clients who are placing their trust in Lenox Advisors to take care of their total investment needs. The Asset Management Associate shall demonstrate proficiency in all new client onboarding and service processes, systems, and procedures. In addition, the Asset Management Associate may assist leadership in developing and/or enhancing operational and service procedures, process documentation, and client communication standards. Special projects may be assigned at the discretion of Lenox leadership.

Responsibilities

• Proficient in all new client onboardings and service processes, systems, and procedures. Manage RM/Client work items with expediency and superior customer service.
• Serve as a Lenox Asset Management (LAM) subject matter expert, strong understanding of the LAM new business and service processes, systems, and procedures.
• Possess a strong understanding of the MMLIS platform, services, and personnel.
• When required, capable of managing LAM New Business and Service queues; load balance work amongst AMAs/TSCs based upon availability, associate expertise levels, and quality assurance considerations.
• Assist in the development and revision of departmental policies and procedures.
• Periodically assists the SVP on special projects to ensure continuous and efficient workflow.
• Foster strong relationships with Relationship Managers, Asset Managers, neighboring departments, MMLISI, and vendors as well as the end client.

Requirements

• LAM and MMLIS subject matter expertise as it relates to new client onboarding and service processes, systems, and procedures.
• Understanding of available reports such as Net Flow Reporting and Scorecards.
• Maintaining positive working relationships with clients and Relationship Managers.
• Beginner to moderate ability to coach and mentor associates.
• Anticipates potential problems and develops contingency plans in advance and quickly identifies the central or underlying issues in a complex situation.
• Ability to handle escalated issues with a sense of urgency and troubleshoot with the appropriate vendor/department to ensure a quick resolution.
• Handle escalated issues as they arise from Lenox Leadership, RMs, and clients.
• Has a strong sense of urgency about solving problems and getting work done and genuinely cares about delivering a positive service experience.

Nice-to-haves

• Proactive; Self-Starter with the ability to think on their feet.
• Maintains / Pursuing Professional Investment-focused Designation.
• 3-5 years prior experience within financial services.
• Previous operations experience and providing a high level of client service is preferred.
• Series 7 and 66 (preferred) Life, Accident, and Health Insurance License (preferred).
• MMLIS Technology: Advanced skills related to A360, ENV3, Fieldnet, VAOE, and FOAE.
• MOSAIC: Advanced skills related to tasking and arrays for companywide projects.

Benefits

• Competitive salary
• PTO & paid holidays
• 401(k) with match
• Exclusive discount programs
• Health & wellness programs
• Performance-based incentives