Area Supervisor

About the position

The Area Supervisor is a member of the Store Leadership who is responsible for a specific, assigned area of the Store as well as the general operations and supervision of the Store when functioning as the Manager on Duty. Area Supervisors are responsible for opening and closing the Store, supervising Associates, and maintaining a friendly, easy to shop environment. They ensure proper merchandise presentation, and maintain a clean work area at all times. Area Supervisors are also responsible for executing and supervising Company operational processes as needed.

Responsibilities

• Maintaining Safe & Secure Environments
• Understand that safety is the number one priority and practices safe behaviors in everything they do.
• Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone.
• Responsible for security of building including entrance/exit control, Electronic Article Surveillance devices daily function check, Cash Office security, armored carrier pick-ups and register area.
• Removes clutter and ensures safe, clear egress to emergency exits.
• Responsible for Customer safety including accident prevention, accident reporting and emergency procedures.
• Tests all fire alarm systems as scheduled.
• Customer Service
• Treats all Customers, Associates, and other leaders with respect.
• Demonstrates courtesy, friendliness, and professionalism at all times.
• Represents and supports the Company brand at all times.
• Maintains a professional appearance, in accordance with Company Dress Code.
• Keeps all areas of the Store clean, well-maintained, and merchandised to standard.
• Ensures recovery, sizing and markdowns are completed to Company standards.
• Responsible for receiving merchandise truck when needed.
• Processes all merchandise with a sense of urgency.
• Responsible for cleanliness and organization of all Stockrooms.
• Helps deliver and place merchandise on sales floor when all merchandise is processed.
• Responsible for ensuring any back-stock is secured and processed to Company policy.
• Responsible for merchandising of department including the back stock.
• Responsible for the reduction of loss due to damage.
• Ensures compliance to the monthly presentation guidelines in assigned area.
• Responsible for floor moves and signing including promotional signing as needed.
• Understands and complies with the Loss Prevention Awareness Program.
• Maintains a large Customer service presence on the sales floor.
• Demonstrates integrity and honesty in all interactions with Associates and Customers.
• Ensures Public View Monitor system is maintained properly.
• Conducts 'Code 50' package inspections.
• Executes all Company Best Practices and maximizes productivity.
• Maintains pace, energy and 'presence' at the Front End.
• Trains and coach Associates on cash registers, shortage control policies and other Front End procedures.
• Controls Retail Associates' break schedule for backups, lunches and breaks.
• Ensures all equipment is working properly.
• Responsible for the maintenance and cleanliness of the Fitting Rooms.
• Ensures all Fitting Room garment tags are audited and accounted for to Company policy.
• Ensures Cash pulls and bank deposits are conducted to Company policy.
• Responsible for payroll administration including daily punch edits, Associate scheduling compliance.

Requirements

• Excellent verbal communication skills.
• Fluency in English.
• Prior Customer Service and supervisory experience preferred.
• Familiarity with point-of-sale equipment and applications.
• Ability to perform basic mathematical calculations commonly used in retail environments.
• Ability to work evenings and weekends.