State of Massachusetts - Waltham, MA

posted 3 months ago

Full-time - Manager
Waltham, MA
Executive, Legislative, and Other General Government Support

About the position

The Area Program Manager for the Department of Children and Families (DCF) in Greater Waltham is a key member of the senior management team, responsible for overseeing clinical staff and ensuring effective case management and service delivery. This role involves supervision, training, and evaluation of social service supervisors, as well as collaboration with various stakeholders to enhance the quality of care provided to children and families in the community.

Responsibilities

  • Perform case management activities such as assignment of cases and approval of transfers and closings.
  • Oversee all clinical and case management activities of assigned units, including screening/investigation activities and child removal decisions.
  • Participate in the hiring and training of new employees.
  • Actively participate in the professional growth and development of area staff.
  • Help develop comprehensive quality assurance programs within the area office.
  • Collaborate with other state agencies and community organizations in service provision.
  • Participate in the development, monitoring, and evaluation of the local system of care.
  • Interpret and train staff on agency policy, mission, and vision.

Requirements

  • Five years of full-time or equivalent part-time professional experience in business administration, public administration, clinical administration, or related fields.
  • Master's degree in social work, psychology, sociology, counseling, or human services preferred.
  • Demonstrated commitment to core practice values of the agency and understanding of Child Welfare theory and practice.
  • Proficiency in Microsoft Office products and other PC-based software.
  • Ability to work effectively with diverse populations.
  • Strong attention to detail and ability to manage multiple projects in a fast-paced environment.
  • High level of self-motivation and accountability.

Nice-to-haves

  • Experience in child welfare or social services.
  • Knowledge of community resources and services available to families.
  • Experience in quality assurance program development.

Benefits

  • Comprehensive employee benefits package including health insurance, retirement plans, and paid time off.
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