Automotive Area Operations Manager (Phoenix, AZ)

Dent Wizard•Phoenix, AZ

21h•$85,000 - $95,000•Onsite

About The Position

Reporting to a District Manager, the Area Manager is a front-line management position responsible for overseeing and leading DW operations within a defined geographic area. The Area Manager is responsible for the fulfillment of services to customers and leading technicians. This role involves leading and managing a team to maximize the effectiveness and efficiency of resources, technicians, and capital. The Area Manager must expediently and professionally address all customer, operational, and performance concerns, walk customer inventory to identify future workload requirements and QC repairs, and meet regularly with customers to discuss service levels, repair quality, cycle-time performance, and other issues that drive customer satisfaction. Ensuring technicians possess the necessary skills, resources, equipment, and information to deliver high-quality repairs and customer service is crucial. The role also includes communicating critical information, expectations, and company news to the team, onboarding new employees, and supporting direct reports/managers in optimizing production and day-to-day operations. Additionally, the Area Manager will work with the District Manager and/or District Sales Manager to develop and execute a revenue growth plan, partner to sell new customers and maximize existing business opportunities, build and solidify relationships with key customers, and initiate relationships with prospective customers. Driving results using strategic selling skills and negotiation abilities is also a key aspect of this position.

Requirements

Combined minimum experience of 3 years in a district route and auction leadership role required
Profitable management of a P&L of at least $1.5M in revenue annually
Experience managing other leaders and staffs of 20+
Travels overnight approximately 10 – 20%
Result-driven
Positive, motivating leadership style
Flexible, resilient, diplomatic, tolerant
Active listener: credible and persuasive communication style that empowers others and leads decisively
Successful strategy implementation and results

Responsibilities

Lead and manage a team to maximize effectiveness and efficiency of resources, technicians, and capital.
Expediently and professionally address all customer, operational, and performance concerns.
Walk customer inventory to identify future workload requirements and QC repairs.
Meet regularly with customers to discuss service levels, repair quality, cycle-time performance and other issues that drive customer satisfaction.
Ensure technicians possess the necessary skills, resources, equipment, and information to deliver high quality repairs and customer service.
Communicate to keep team informed and up to date in critical information, expectations, company news, etc.
On-board new employees, setting them up for success by educating them on role, expectations, processes, and policies.
Closely support direct reports/managers optimizing production and day-to-day operations.
Work with DM and/or DSM to develop and execute a revenue growth plan to sell additional services within existing customers.
Partner with DM and DSM to sell new customers and maximize existing business opportunities.
Build and solidify relationships with key customers and network to initiate relationships with prospective customers.
Drive results using strategic selling skills and negotiation abilities that create a win-win for the customer and Dent Wizard.