About the position
Service Pros Installation Group is a family-owned business headquartered in Charlotte, North Carolina working as an exclusive provider of installation services for Lowe's Home Improvement. With workrooms across the Southeast, Northeast, and Midwest, we are committed to ensuring all our employees, customers, and contractors are positively impacted by utilizing our resources to provide stewardship, put our people first, ensure companywide integrity, and continue to grow and improve every day. The Area Installation Specialist is responsible for recruitment, training and utilization metrics for Installers in their geographical area. This role is responsible for the hiring, onboarding and training of all Installers in their assigned area to ensure customer expectations are met while fostering and maintaining critical relationships with Lowe’s Home Improvement.
Responsibilities
- Recruiting, onboarding, and training skilled floor installers within your designated geographic region.
- Gaining insights into key competitors, the installer network, and local pricing structures.
- Leveraging data, reporting, and essential performance indicators to maintain gross profit margins and achieve customer-centric metrics.
- Conducting field visits as directed by the Area Installation Manager or Regional Operations Manager.
- Strengthening customer relations and partnerships with Lowe’s and dedicated Installers.
- Collaborating closely with the workroom to develop and implement plans to retain and show appreciation for valued installers.
Requirements
- High school diploma or general education degree (GED); and three to five years related experience and/or training; or equivalent combination of education and experience.
- Experience must involve customer service management.
- Ability to read and comprehend simple instructions, correspondence, and memos.
- Ability to write letters and prepare other documents as needed.
- Ability to add, subtract, multiply, and divide in all units of measure for basic algebraic and geometric calculations.
- Ability to lead situationally and motivate to organizational goals and expectations.
- Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
- Knowledge of computer workstations and peripheral equipment; knowledge of database, spreadsheet, email and word processing software.
- Effective communication skills orally and in writing in English.
- Ability to view documents, multiple screens, and read handwritten documents and drive.
- Must be able to drive a vehicle and meet company driving and insurance coverage requirements.
Benefits
- Employment is voluntarily entered into, and employees are free to resign at will at any time, with or without cause.
- The company may terminate the employment relationship at will at any time, with or without notice or cause.
