About the position
Responsible for providing high level applications support of KLA products, including: Customer support for projects, tool recipe setup, and recipe optimization. Works on complex problems where analysis of situations or data requires an in-depth evaluation of various factors. Communicate to customers to understand application requirements for current apps work and future tool/feature developments. Customer training required as needed. Collaborates closely with different groups including service dept., product manager, sales, division, management, and customers for projects and activities. Provide escalation support to field team; leading and coordinating remote/local troubleshooting While this is a customer facing role, division engagement may be needed, such as demos or other product development. Assists sales staff in assessing potential application of company products to meet customer needs. Responsible for generating best known method (BKM) documents Use PowerPoint, Excel and Word for data analysis, knowledge documentation and presentation preparation. Must have excellent written and communication skills, including delivering technical presentations with clarity Domestic and worldwide travel (may be 50%) is required.
Responsibilities
- Provide high level applications support of KLA products.
- Customer support for projects, tool recipe setup, and recipe optimization.
- Analyze complex problems requiring in-depth evaluation of various factors.
- Communicate with customers to understand application requirements.
- Provide customer training as needed.
- Collaborate with service department, product manager, sales, division, management, and customers.
- Provide escalation support to field team.
- Assist sales staff in assessing potential application of company products.
- Generate best known method (BKM) documents.
- Use PowerPoint, Excel, and Word for data analysis and presentation preparation.
Requirements
- Doctorate (Academic) Degree and 0 years related work experience.
- Master's Level Degree and related work experience of 3 years.
- Bachelor's Level Degree and related work experience of 5 years.
- Excellent written and communication skills.
- Ability to deliver technical presentations with clarity.
Benefits
- Medical, dental, vision, life, and other voluntary benefits.
- 401(K) including company matching.
- Employee stock purchase program (ESPP).
- Student debt assistance.
- Tuition reimbursement program.
- Development and career growth opportunities.
- Financial planning benefits.
- Wellness benefits including an employee assistance program (EAP).
- Paid time off and paid company holidays.
- Family care and bonding leave.
