Application Support Technician

Groupe Vision New Look Inc•Montreal, QC

44d

About The Position

Welcome to New Look Vision Group Inc. (NLVG), recognized as one of Canada's Best Managed Companies. As part of our family, you become part of a company that promotes core values such as transparency, ambition, respect and accountability. Our company has an impressive network of 490 stores, including 423 in Canada and 67 in the United States. Since 2013, under the leadership of our current team, GVNL has grown dramatically. Working with us means working for a leader in optical in Canada that puts the well-being of its customers and employees at the heart of its concerns. Our commitment to customer satisfaction and team well-being is at the center of our mission. We pride ourselves on maintaining a friendly working atmosphere and creating a positive and stimulating environment. At GVNL, we strongly believe that corporate culture and mutual aid are essential to achieving our common goals. We are more than a successful company, we are a community that grows together. Join us at New Look Vision Group, where vision goes beyond eyewear, and together, we are shaping the future of optics while promoting transparency, ambition, respect, and accountability. The person sought will evolve within a team whose goal is to provide support for applications used in branches as well as to lead the training of new applications. We are looking for a dynamic, organized and tech-savvy individual who can work independently while being an effective contributor to the team. You are an excellent communicator, with a customer service-oriented approach, and you have a strong desire to learn and grow. You are also flexible and able to adapt quickly to new tools and technologies. You enjoy sharing your knowledge and training others, especially in an environment where innovation and continuous improvement are key.

Requirements

Srong understanding of the industry and the relationships between suppliers, retailers and consumers
In-depth knowledge of MS Office, especially Excel
Strong analytical and meticulous skills
Strong organizational and problem-solving skills
Excellent negotiation skills
Strong interpersonal skills with a natural ability to build relationships
Interest in fashion and trends
Very good command of branch applications: point of sale, appointment scheduling, inventory application.
Computer skills and technical expertise.
Versatility and ability to adapt quickly to changes.
Ability to manage multiple files simultaneously in a structured manner.
Attention to detail.
Teamwork skills and collaboration with different departments.
Ability to communicate clearly and convey information effectively.
Functional bilingualism (English, French) both oral and written.

Responsibilities

Support users in the use of branch applications: point of sale, appointment scheduling, inventory application
Follow up on phone calls and emails
Configure branch applications
Produce and maintain application documentation
Write application user and training manuals
Lead training for branch applications
Actively participate in the implementation of all new branch applications
Produce and validate test transactions for different projects

Benefits

Work with motivated and passionate teams
Evolve in a work environment that values family spirit and a positive collaborative climate
Be part of a company that fosters a good work climate, with a strong team spirit and constant support
Be part of the first certified eco-responsible optical retailer
Have comprehensive group insurance that covers, among other things, dental care
Choose a new pair of glasses for free every year
Have access to discounts for family and friends
Access to an innovative telemedicine program and a more than complete EFAP
Paid vacation and sick leave
Regular work schedule from Monday to Friday
Professional Development Opportunities
On-site parking
Have access to charging stations for electric cars
Accessible by public transit