Mid Application Support Specialist
About The Position
Guidehouse is seeking an Application Support Specialist to provide Tier II/Tier III production support for enterprise applications, including .NET systems, Appian platforms, and microservices-based architectures. The role involves troubleshooting and resolving application defects, performance issues, and system outages. Responsibilities include monitoring application health, performing root cause analysis, and coordinating resolutions with development, DevOps, and infrastructure teams. The specialist will also support incident, problem, and change management processes, assist with application deployments and releases, and develop technical documentation. Additionally, the role requires responding to user requests and service tickets, providing functional and technical support to end users, and collaborating with teams to improve system reliability and operational efficiency. Continuous evaluation and adoption of new tools and technologies are also expected.
Requirements
- Four (4) years of relevant application support experience.
- Associate’s degree (AA/AS) in IT, Computer Science, or related field (or equivalent experience).
- Ability to work independently with minimal supervision while supporting technical objectives.
- Strong analytical and problem-solving skills for diagnosing application issues.
- Excellent written, verbal, and interpersonal communication skills.
- Demonstrated ability to quickly learn new technologies and tools.
- Strong customer service mindset and professionalism in all interactions.
- Experience supporting .NET-based applications.
- Working knowledge of Appian or similar BPM/low-code platforms.
- Understanding of microservices architecture and distributed systems.
- Experience with REST APIs, integrations, and service-based systems.
- Knowledge of SQL and relational databases.
- Familiarity with cloud environments (AWS and/or Azure).
- Experience with incident/service management tools (e.g., ServiceNow, Jira).
- US Citizens and Green Card holders only.
- No Visa Sponsorship available for this position.
- Must be able to OBTAIN and MAINTAIN a Federal or DoD "PUBLIC TRUST"; candidates must obtain approved adjudication of their PUBLIC TRUST prior to onboarding with Guidehouse.
- Candidates with an ACTIVE PUBLIC TRUST or SUITABILITY are preferred.
Nice To Haves
- Experience with CI/CD pipelines and DevOps practices
- Familiarity with containerization technologies (Docker, Kubernetes)
- Exposure to application performance monitoring and reliability engineering concepts
- Experience supporting enterprise applications in regulated or secure environments
- Knowledge of automation tools and scripting for operational efficiency
- Prior experience in environments with complex, multi-system integrations
Responsibilities
- Provide Tier II/Tier III production support for enterprise applications, including .NET systems, Appian platforms, and microservices-based architectures.
- Troubleshoot and resolve application defects, performance issues, and system outages.
- Monitor application health using logs, alerts, and dashboards to ensure system availability and stability.
- Perform root cause analysis and coordinate resolution with development, DevOps, and infrastructure teams.
- Support incident, problem, and change management processes in a structured operational environment.
- Assist with application deployments, releases, and validation activities.
- Develop and maintain technical documentation, including SOPs, runbooks, and knowledge articles.
- Respond to user requests and service tickets, ensuring timely resolution and clear communication.
- Provide functional and technical support to end users, maintaining a strong customer service orientation.
- Collaborate across teams to improve system reliability, automation, and operational efficiency.
- Continuously evaluate and adopt emerging tools, technologies, and best practices.
Benefits
- Medical, Rx, Dental & Vision Insurance
- Personal and Family Sick Time & Company Paid Holidays
- Parental Leave
- 401(k) Retirement Plan
- Group Term Life and Travel Assistance
- Voluntary Life and AD&D Insurance
- Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts
- Transit and Parking Commuter Benefits
- Short-Term & Long-Term Disability
- Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities
- Employee Referral Program
- Corporate Sponsored Events & Community Outreach
- Care.com annual membership
- Employee Assistance Program
- Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
