Application Support Senior

About the position

At Freddie Mac, you will do important work to build a better housing finance system and you'll be part of a team helping to make homeownership and rental housing more accessible and affordable across the nation. Are you looking for an opportunity to join our fast paced and hardworking team that supports multiple IT applications built on various technologies with continuous modernization in progress? Within Corporate Technologies - Information Technology organization, we are a multi-skilled agile team that continuously strives to collectively discover new opportunities to implement innovative, automated and cost-efficient solutions. Apply now and learn why there's #MoreAtFreddieMac!

Responsibilities

• Support, monitor, and improve data intense software applications required for supporting Enterprise Third Party Risk Management and Finance domains.
• Guide and be responsible for the team through incident detection and resolution, defect recognition and management, support of partner team distribution of software, and world-class user experience troubleshooting.
• Provide leadership through team skills evaluation and coaching, assessment of new technologies with quick proof of concepts, and strong communication and teamwork across multiple partner teams.
• Apply broad technical knowledge, judgment and analytical skills to analyze, develop and implement solutions for application support process improvements, troubleshooting, production operations and configuration management.
• Build practices, automated capabilities and communication across department for enhanced application and operational controls compliance.
• Provide guidance during production incidents articulating clear steps towards resolution.
• Quickly evaluate defects, investigate causes, and push towards solutioning.
• Capture, update and simplify production support resolution activities, production operations tools & capabilities, and configuration management sustainability & applicability.
• Understand business and establish strong partnership with team members including Product Owners.
• Apply expertise in models that demonstrate the newest data sources, technologies, and tools.
• Quickly learn new and legacy technologies and paradigms to deploy innovative and automated solutions.

Requirements

• Bachelor's degree in Computer Science or Engineering or equivalent working experience.
• 5+ Years of experience in IT industry.
• Experience or knowledge of Java/J2EE, Appian, ETL tools, relational databases, UNIX, Data Engineering solutions using AWS, Python, Dev Ops and CI/CD tools.
• Experience with application support tools including Splunk, Dynatrace, and Kibana.
• Ability to lead and provide technical direction to a team.

Nice-to-haves

• Takes accountability, sets expectations, and delivers high quality technical solutions within agreed upon level of effort.
• A spirit for innovation and ability to work in the space of 'no longer' and 'not yet'.
• Ability to quickly comprehend the functions and capabilities of new technologies.
• A sense of humor.
• Derive excitement and thrive in a fast-paced and constantly evolving culture.
• Outstanding interpersonal, technical, multi-tasking and organizational skills.
• Passion for driving value to customers and excitement for modern digital processes (Agile) and delivery (CI/CD).

Benefits

• Competitive compensation and market-leading benefit programs.
• Annual incentive program eligibility.