Application Support-Mid

Cherokee Federal•Washington, DC

5d•$81,000 - $88,000•Onsite

About The Position

This is a full-time, W-2 position for an Application Support-Mid role. The position requires an active Secret clearance or the ability to obtain one, and U.S. Citizenship is mandatory. The role involves preparing and editing technical documentation, coordinating with technical artists and writers, conducting research, and providing application support to customers. The ideal candidate will answer phone calls, help customers resolve application problems, and utilize various custom applications. Experience with MS Teams or Zoom is a plus. The role is integral to maintaining outstanding customer service, requires quick learning of new technologies, and demands excellent communication skills (written, verbal, and listening).

Requirements

Associates Degree
5 Year's Experience
Must be a US Citizen.
This position requires an active Secret clearance or the ability to obtain a Secret clearance to be considered.

Nice To Haves

MS Teams or Zoom experience is a plus.

Responsibilities

Prepares and edits technical material, including operations and maintenance manuals, software and system documentation, and other technical publications.
Coordinates efforts of technical artists, illustrators, editors, and writers in preparing documents for internal and external distribution.
Conducts technical research and collaborates with technical professionals.
May write manuals and documentation at user level, technical support level, or both.
Works independently with minimal direct supervision from the Program/Project Manager.
Answers phone calls and helps customers resolve their application problems.
Understands and uses various custom applications to support customers.
Configures and arranges online meetings (MS Teams or Zoom experience is a plus).
Performs other administrative duties as assigned by the Division Manager.
Plays an integral part in maintaining the mission statement of providing Outstanding Customer Service.
Learns new technologies quickly, understands and communicates requests as they relate to infrastructure.
Maintains professional, positive, and friendly customer service attitude at all times.
Demonstrates excellent communications skills; written, verbal and listening.