Application Support Analyst - ETL/Ab Initio

Motion Recruitment - Tampa, FL

Full-time - Mid Level

Tampa, FL

Administrative and Support Services

About the position

The ETL/Ab Initio Application Support Analyst role at a global bank in Tampa, FL focuses on application development and support, particularly with ETL tools like Ab Initio. This contract position offers a strong possibility of extension or conversion to full-time employment, and requires a hybrid work schedule of 2-3 days onsite per week. The role involves troubleshooting, monitoring processes, and collaborating with development teams to ensure application stability and performance.

Responsibilities

• Perform technical operational tasks on a routine basis within OLA.
• Troubleshoot issues reported by users and self-detected issues within SLA.
• Independently resolve all known issues and 80% of newly occurred issues, including data investigations.
• Monitor and recover all processes.
• Maintain environment stabilities.
• Coordinate with Level 3 and Development team on resolving issues in the PROD environment and provide feedback.
• Collect environment improvement points and provide a plan to Development team and application owners.
• Plan and coordinate release knowledge sharing, migrations, and disaster recovery documentation.
• Provide knowledge and support training for new team members.
• Develop support scripts and simplify issue investigation scripts.
• Take lead on new implementations and rollouts.

Requirements

• Bachelor's degree in Computer Engineering or equivalent experience.
• 5+ years of hands-on Application Support working with ETL tools, preferably Ab Initio.
• 4+ years of experience in application development and/or application support.
• 3+ years in Ab Initio and database-related projects.
• 3+ years with Unix commands, Oracle SQL, PL/SQL, ETL, WebSphere, job scheduling tools, and system monitoring tools like App Dynamic.
• Good skills in writing Unix (Shell) scripts and Oracle SQL scripts.
• Understanding of IT service process ITIL and a DevOps mindset.
• Finance Accounting domain knowledge.
• Attention to detail while troubleshooting and log analysis skills throughout application components.

Nice-to-haves

• Hands-on experience using Ab Initio, Hadoop, and shell scripting.
• Experience in Big Data Hadoop/Hive.

Benefits

• Possibility of extension or conversion to full-time employment.
• Hybrid work schedule (2-3 days onsite per week).