Genesis10 - Plano, TX
posted 6 months ago
Genesis10 is currently seeking an Application Programmer with our client in the financial industry located in Plano, TX. This is a 12+ month contract position. The role primarily involves working as an application support analyst, specifically supporting the Underwriting application known as CreditCenter. The successful candidate will be responsible for incident management and conducting proper problem follow-up to ensure the smooth operation of the application. Proactive monitoring and management of the production environment is essential, along with troubleshooting and resolving application problems, which may include job failures and feed management. In addition to these responsibilities, the Application Programmer will be tasked with improving and creating documentation of support policies and procedures. A deep understanding of the business processes supported by the system is crucial, as is the ability to support application releases, implementations, upgrades, and changes into the environment. The role requires ensuring continuity and quality by owning the resolution of issues across platforms, tracking progress, and escalating as appropriate until resolution is reached. Maintaining a current knowledge base of known defects, issues, processes, and techniques is also a key part of the job. The Application Programmer will participate in production support rotation, responding to and resolving production problems, and supporting critical business initiatives such as application deployments, infrastructure changes, industry-wide tests, or disaster recovery tests. Building strong partnerships with development, infrastructure, and platform teams is essential for success in this role.