Application Implementation & Business Process Analyst

RR Donnelley•Warrenville, IL

20d•Remote

About The Position

The Direct Marketing Group (DMG) Business Unit is creating an Application and Process Support Team consisting of Subject Matter Experts (SMEs). The Application and Process Support Team is responsible for managing the standardization and migration from existing legacy Management Information Systems (MIS) solutions to Enterprise MIS solutions. SMEs will support the functional areas of Finance, Customer Service, Estimating, Planning, Purchasing, Scheduling, Shop Floor Data Collection and Shipping/Receiving.

Requirements

3-5 years experience in a Print Manufacturing or closely related environment with subject matter expertise in one of the key functional areas requiring SME support.
Training and documentation experience is required.
Must have experience writing technical and functional specifications.
Proficiency with Microsoft Office and Google Suite.
Candidate should be a results-driven, execution-focused and seasoned professional who can work independently.
Candidate should have experience in the change control management process and have a understanding and experience in managing complex projects.
Technical Skills & Functional Knowledge
Functional Area SME
Reporting / Stakeholder Management
Resource Planning & Management
Time Management / Scheduling
Conflict Management & Resolution
Change Management
Business Management & Soft Skills
Collaboration / Relationship Building
Accountability
Problem Solving / Critical Thinking
Active Listening
Research / Information Gathering
Proficiency Microsoft Products

Nice To Haves

Prior systems implementation experience is preferred.

Responsibilities

Business Assessment
Process Assessment
Process GAP Assessment
Functional Requirements Gathering
Solution Testing & Implementation
Solution Training
Training Effectiveness Assessment
Process Compliance Auditing
Solution Compliance Auditing
Collaborates on material design, development, recommend changes and adaptations to materials based on actual experience gained with the materials when used in the plants.
Provides technical support for web-based and other alternative methods of delivery.
By partnering with the Business Unit, identifies problems, trends and/or performance gaps as they relate to the employee effectiveness.
Collaboratively develops appropriate strategies to help move the organization to a high performance environment.
May serve as Project Manager in the implementation of specific programs.
Communicate directly with key operational stakeholders to set implementation strategy.
Applies standard evaluation methodologies for measuring training effectiveness and analyzes evaluation data.
Prepares, copies, and distributes participant materials, including but not limited to pre-work, participant guides/workbooks, handouts, post-assessments, etc.
Consult with business unit to gain knowledge of their daily operations, define their training needs and make recommendations to help them achieve their goals.