Application Field Specialist

TIGER DRYLAC USA INC•St. Charles, IL

32d•$81,000 - $97,000•Remote

About The Position

TIGER Drylac is a professionally managed and family-owned business with over 80 years of experience in the powder coating industry. They are looking for an Application Field Specialist to join their global team. This role involves providing sales support through troubleshooting and resolving customer issues, working within a team built on trust, respect, and openness toward other cultures, languages, and innovation. The company emphasizes hiring curious and passionate individuals who have the courage to take themselves and their products to the next level.

Requirements

College Degree and/or 5+ years of technical support with proven success record.
Proficient in English (written and oral).
5 + years in technical application and/or chemistry formulation.
Worked with testing devices.
Microsoft Office Proficient.
Travel Required: US, Mexico, Canada & Europe.

Nice To Haves

5 + years in coating industry is preferred.
Multi-cultural (global environment) is preferred.
Spanish is an asset.

Responsibilities

Provide sales support through troubleshooting and resolving customer issues.
Coordinate AFS strategies to further develop ATG’s.
Actively participate in the development of key accounts and new business.
Provide guidance and technical support to the sales force.
Conduct training.
Troubleshoot technical problems.
Maintain knowledge of current technical application and chemistry formulation trends.
Participate in external events as required.
Actively work to understand customer application requirements based on the knowledge of substrates, cleaning, pretreatment, application and cure, chemical make-up, color technology, and equipment set up and operation.
Provide system testing and audits of customer’s lines using testing equipment.
Conduct line trial analysis.
Monitor the quality and process of new product test runs.
Support the introduction of new products.
Assist in the development of new powder coating systems.
Provide feedback on opportunities for laboratory product and process improvement.
Interact with co-workers, peers, and supervisor in a constructive, productive, and cooperative manner.
Consider the safety and well-being of yourself and others.
Drive full responsibility and advice process throughout the organization.
Follow and live Liberating Organism (LO) strategies and principles.
Follow the requirements for ISO 14001 and 9001 systems.
Support and promote a “Great Place to Work” environment as per TIGER's behavioral competencies and code of conduct.