About the position
The Application Development Technical Services Senior Specialist provides a technical interface between customers and the company's engineering, manufacturing, and program management teams. This role serves as a key point of contact for clients, offering both pre-sale and after-sale advice. The specialist works closely with customers to understand their needs and suggests appropriate products or services. Responsibilities include researching customer technical specifications, preparing and conducting technical sales briefings, developing potential technical specifications, pricing considerations, and contract requirements. The role also involves investigating new applications or improvements to products with customers, ultimately aiming to build and maintain long-term relationships with clients to ensure they receive high-quality solutions that address their technological needs.
Responsibilities
- Provide technical advice to customers on all aspects of the use of PureCycle products in the manufacturing of fabricated parts.
- Provide sales support: Organize and attend client meetings and provide technical presentations; prepare and deliver technical proposals explaining products or services to customers and prospective customers. Produce samples and technical literature.
- Solve customer problems: Collaborate with sales and product development teams to determine market requirements and unmet customer needs.
- Conferring with customers' technical, engineering, manufacturing, and marketing staff to develop understanding of their needs.
- Define and quantify value proposition and deliver solutions to address unmet needs.
- Recommend materials, process conditions, or machinery to customers.
- Attend trade shows and seminars to promote products or to learn about industry developments.
- Network with existing customers to maintain links and promote additional products and upgrades.
- Secure and renew orders and arrange delivery.
- Identify and establish new business opportunities.
Requirements
- BS degree in Polymer Science, Chemical Engineering, required, or equivalent combination of education and work experience in related field. MS or PhD preferred.
- Proven experience in product development within the plastics or sustainability industry required; strong polypropylene knowledge required.
- Strong understanding of regulatory requirements and industry trends.
- Recognized subject matter expert in job area typically obtained through advanced education and work experience.
- Solid technical background with understanding and/or hands-on experience in polymer processing. Experience in rigid or flexible packaging preferred.
- Strong understanding of products and ability to communicate and creatively explain complex concepts and technical information.
- Demonstrated ability to manage and interpret customer requirements and design solutions to meet those needs.
- Ability to solve difficult to moderately complex problems.
- Ability to influence others outside of own job area regarding policies, practices and procedures.
- Ability to forge strong, long-lasting relationships with senior executives internally and externally.
- Strong written and verbal communication skills.
- Excellent presentation and creativity skills.
- Ability to travel up to 40-50% to industry events and customer sites.
