Appliance Service Technician (Kansas City, MO)

$22 - $31/Yr

GE Appliances - Kansas City, MO

Full-time - Entry Level

Kansas City, MO

Warehousing and Storage

About the position

GE Appliances (GEA) is looking for a motivated Appliance Factory Service Technician (FST) to conduct in-home appliance repairs. The technician will be responsible for providing an excellent consumer experience during after-sales in-home service to protect, repair and replace appliances. At GE Appliances we put our people first and that includes you. Here are some benefits of joining our team!

Responsibilities

• Conduct diagnosis and in-home repairs in consumer's homes on GEA's major appliances
• Promote and sell GE Appliances service contracts, water filters, and other products
• Operate assigned service van to repair locations
• Record all activities related to repairs, routes, and other activities
• Attend trainings, meetings, and other events as required to expand and remain a knowledgeable expert in the repair industry
• Manage maintenance and stock inventory of assigned service van
• Maintain high levels of customer satisfaction through the deliverance of high-quality service and meet productivity and efficiency goals as established
• Follow safety procedures and constant awareness for personal safety and safety of others

Requirements

• HS Diploma or General Education Degree (GED)
• 1+ years of experience with appliance repair, electrical, mechanical, HVAC, or property maintenance
• Ability/experience diagnosing and repairing major appliances
• Excellent customer service and communication skills
• Ability to work a flexible schedule with some Saturdays as needed
• Have and maintain a valid state driver's license and successfully complete background check, physical, and drug screen
• Must have or be willing to obtain CFC Certification within 6 months
• Wear uniform & maintain standards of personal grooming & appearance consistent with GEA values
• Self-directed and solid team player
• Ability to deescalate situations and rebuild customer confidence in our products
• Ability to perform the essential functions of the position, with or without accommodation, including, but not limited to: Ability to step up, into, and out of a van and sit for extended periods of time
• Ability to handle/work with parts/equipment which may be hot, cold, and/or wet
• Ability to use often powered hand tools and occasional use of vibratory tools/equipment
• Ability to handle and lift parts or materials min. of 77 lbs. lifting/carrying and 70 lb. pushing/pulling is required

Nice-to-haves

• 6 plus months of experience with Refrigeration repair
• CFC Certified
• Certification in appliance repair or Associates' degree preferred
• Read and interpret wiring diagrams, schematics and other service information.

Benefits

• Annual wage increases and uncapped incentive opportunities
• Service van
• Laptop computer and Smartphone
• Uniforms, work boots, and specialized tools
• Medical, Dental, Vision, Life insurance on DAY ONE!
• 401K and Tuition reimbursement
• Paid Vacation and Paid Holidays
• Career Growth - ongoing education for those looking to expand their industry knowledge