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The Home Depot - East Rutherford, NJ
posted 2 months ago
Full-time
East Rutherford, NJ
Building Material and Garden Equipment and Supplies Dealers
About the position
The Appliance Installer I at Home Depot is responsible for the delivery and installation of appliances for customers. This role emphasizes customer satisfaction through timely and quality installations, ensuring compliance with job processes and installation standards. The position requires effective communication and problem-solving skills to address customer concerns and installation issues.
Responsibilities
- Ensures timely completion of all jobs and installations
- Listens to and resolves install complaints in the field and escalates issues if beyond their skill set
- Delivers appliances and plumbing products to customer's home or other specified location
- Documents all pertinent information with regard to daily delivery and installation paperwork for accurate record keeping
- Obtains customer signature on packing slip for the receipt of goods with regard to pick-up, delivery or installs
- Follows-up on customer concerns
- Works with team members to install appliances
- Ensures compliance and proper adherence to job process and installation standards
- Diagnoses installation issues, seeking additional support as needed
- Cleans and maintains the interior of vehicle
- Communicates status of each stop to scheduling and routing department along with accounting for accurate billing process
- Performs routine inspections on vehicle using vehicle inspection form and reports any immediate safety concern to management
Requirements
- Must be eighteen years of age or older
- Must be legally permitted to work in the United States
- Must be able to pass Level I Installer testing certification
- Must have a valid state driver's license and proof of insurance
- Minimum of 2 years of work experience
Nice-to-haves
- Ability to inspect gas, water, and electricity to properly make connections and ensure safety for the consumer
- Ability to work in a fast-paced environment
- Ability to work independently
- Strong verbal and written communication skills
