APC - Medical Receptionist

About the position

The Medical Receptionist within our Primary Care Clinic is responsible for creating a welcoming home-like environment; an efficient check in and check out process; ensuring medical records are received, uploaded and extracted to individual patient charts; and any administrative support needed in the clinic. This position will be based out of both Exeter and Portsmouth, NH. The Medical Receptionist must be eager to learn, a self-starter, engaging with patients, staff and vendors. The clinic is fast paced and ever changing. A willingness to be flexible, to present solutions instead of problems, to engage in discussion vs avoidance, to jump in and help wherever needed, to embrace the model and vision, and to have a sense of humor!

Responsibilities

• Creates a warm and welcoming experience for patients.
• Establishes professional relationships with patients and staff.
• Implements check in process including an introduction to value-based care and shared responsibility.
• Leads as the introductory face of value-based care.
• Conducts periodic patient satisfaction survey calls.
• Provides primary phone support for the clinic.
• Provides back up support to the MAs and Care Navigator.
• Keeps a clean, organized and stocked workspace, lobby, and bathroom.
• Ensures adequate inventory for non-clinical supplies.
• Checks for incoming and outgoing mail.
• Has working knowledge of EMR and is able to schedule/cancel appointments.
• Eager to learn EMR and how to better support patient care/clinic staff.
• Able to work in Microsoft office and assist the clinic using Word, Excel and PowerPoint as needed.
• Ensures patients have medical records in their chart.
• Scans and uploads medical records as they come into clinic.
• Daily checks scan files for new medical records and uploads to charts.
• Extracts medical records into appropriate folders within patient charts.
• Supports MAs and Pop Health team in obtaining medical records.
• Supports MAs in pre visit chart review.
• Performs job duties as assigned.

Requirements

• Eager to learn and a self-starter.
• Ability to engage with patients, staff, and vendors.
• Ability to work in a fast-paced and ever-changing environment.
• Strong customer service skills.
• Working knowledge of EMR systems.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).

Benefits

• Collaborative team environment that encourages professional growth.
• Urgent care services at no cost to our team members and their families.
• Extensive benefit offerings including health, dental, and vision coverage.
• Company paid short-term disability.
• Optional pet insurance.
• 401k match after one year of service.
• Access to primary care (depending on location).
• Educational Alliance with Purdue University Global and reduced tuition rates for team members and their families.
• Employer rewards and access to discounts offered on services and products.