APARC COMM CTR OPR

MARTA • Atlanta, GA

4d • $37,000 - $55,000 • Hybrid

About The Position

The APARC Command Center Operator performs various tasks to ensure a quality customer experience and the smooth operation of all parking facilities. The Command Center Operator will most likely be the first MARTA contact for parking customers, immediately responding to calls and providing solutions to issues. Communicates information to customers regarding parking policies and procedures as needed. Monitors devices at parking facilities through the use of CCTV cameras to identify, interpret and resolve customer issues. Uses the lead Command Center monitor(s) for information such as ticket status, capacity of parking facilities, equipment status, and other information needed to resolve customer issues. Immediately responds to calls that come through the APARC Central Command Center intercom or by phone. Assist customers in the operation of the APARC System Pay-on-Foot, the drive lane Pay-in-Lane devices, and other equipment as needed. Immediately reports any accidents, incidents, or safety concerns to the APARC Line Supervisor and APARC Administrator. Works closely with team members, APARC Line Supervisors, and APARC Administrator to ensure that quality standards are continuously met.

Requirements

• Excellent written and verbal communication skills.
• Ability to maintain composure during the chaos
• High School Diploma or equivalent required.
• Two years of experience working in a customer service environment or call center required.
• Must possess excellent verbal and written communication skills and communicate effectively with customers from a remote location.
• Must be proficient with automated systems using a personal computer and associated software packages.

Nice To Haves

• Work experience in a parking services command center area is highly desirable.
• Familiarity with systems for parking services command center operations is highly desirable.

Responsibilities

• Troubleshoots problems with any part of the APARC System and provides a solution to satisfy customer needs. Communicate to APARC Administrator significant issues at the specific facilities
• Communicates with customers, management, and other personnel to assist with questions, problems, and concerns.
• Responds immediately to calls that come through the APSRC Central Command Center intercom or by phone and determines the resolution and the most efficient method to resolve each situation.
• Assists customers in the operation of the APARC System Pay-on-Foot, the drive lane Pay-in-Lane devices, and other equipment as needed.
• Troubleshoots area equipment and maintains a log for the daily assessment of equipment needs and or failures. Communicates any deficiencies through proper channels for repair.
• Performs other related duties as assigned, including Transit Ambassador assignments.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED