Animal Control Officer I

City of Vancouver•Vancouver, BC

4d•CA$33 - CA$39•Onsite

About The Position

The Animal Control Officer I position performs a variety of animal control and compliance functions, including patrolling assigned areas; enforcing the animal control by-law and regulations; responding to animal control inquiries and complaints from the public; issuing citations and warnings; educating the public on responsible pet ownership and animal control by-laws; and performing all animal related public safety duties.

Requirements

Completion of the twelfth school grade supplemented by courses related to animal care and experience in enforcement & investigation, OR equivalent combination of related experience and education
Experience in the care and handling of dogs and other animals.
Knowledge of the by-laws, regulations, policies and procedures as it relates to the work performed.
Considerable knowledge of City geography.
Considerable knowledge of the principles, methods and equipment used in handling and caring of vicious, stray, sick and/or maimed animals.
Ability to deal tactfully and responsibly with public complaints and inquiries.
Ability to communicate effectively both orally and in writing.
Ability to interpret and explain City By-law policies and regulations.
Ability to maintain detailed records on various aspects of the program.
Ability to prepare and present evidence and to conduct oneself in a suitable manner in court.
A current and valid BC Driver’s License is a requirement of this position. The license must not include any restrictions that would affect the ability to legally and safely carry out job responsibilities.
A Police Record Check clearance is required for this position. A clearance requires the absence of any criminal charges or convictions related to this position.

Nice To Haves

Experience in customer service and/public education is an asset.
Ability to promote and maintain harmonious relationships with Departmental staff, outside agencies and the business community.

Responsibilities

Investigates complaints related to by-law infractions and issues written notices or tickets for violations.
Attends complaints regarding barking or biting dogs and advises owners and complainants of the result.
Assists Animal Control Officer II investigations as required.
Communicate with and advise owners of loose animals.
Patrol City streets, parks, neighborhoods, and/or other designated areas in order to monitor, remove, transport, and locate stray, vicious, trapped, injured animals.
Impound stray animals; photograph, and process impounded animals prior to kenneling; transport injured animals to veterinary hospitals for treatment when required.
Assist law enforcement personnel and other agencies by taking animals into custody due to death, emergencies, arrests, and/or police investigations.
Educate the public regarding animal control laws, licensing requirements, owner responsibilities.
Make appropriate decisions regarding enforcement action when necessary.
Compile case evidence and prepare animal control cases, including recommending charges for charge approval.
Provide evidence in court.
Safely defend the public from vicious or uncontrollable animals as necessary.
Maintain and safeguard assigned equipment and supplies such as notebooks, computers, and animal control vehicles.
Operate a computer and a two-way radio to maintain close communication with dispatching personnel and officers.
Prepare and maintain a variety of animal control records, documentation, and reports.
Provide courteous and professional customer service to those contacted in the course of work.
Other related duties/responsibilities as assigned.