Analyst - Defense Travel Management Office
About The Position
Censeo is seeking Project Analysts to support the Defense Travel Management Office (DTMO) lodging program. These roles will focus on program management, data analysis, and operational improvement initiatives to enhance lodging program performance, data quality, and user experience. The team will support evaluation and enhancement of existing lodging programs and processes, including data collection, reporting, trend analysis, and implementation of industry best practices. This work includes supporting government travel programs, analyzing operational performance, and recommending actionable improvements to strengthen program outcomes. These positions play a critical role in ensuring the accuracy, consistency, and effectiveness of lodging program operations while supporting DTMO’s ability to manage program data, respond to stakeholder needs, and implement continuous improvement initiatives.
Requirements
- Minimum of 8 years of professional experience, including hospitality industry and program or project management experience (for Project Manager)
- Minimum of 5 years of professional experience, including hospitality or lodging program experience (for Project Analyst)
- Minimum of 3 years of hospitality industry experience, with exposure to lodging program management (for Project Coordinator)
- Experience developing project plans, charters, and scope documentation
- Demonstrated ability to manage complex programs and coordinate across stakeholders
- Experience analyzing program performance and recommending improvements
- Strong analytical skills with experience evaluating program data and identifying trends
- Experience providing recommendations for program improvements and enhancements
- Experience with account management and/or marketing of lodging programs
- Experience supporting data analysis, reporting, and operational processes
- Ability to review and validate program data and identify inconsistencies
- Experience with government or commercial travel programs
- Familiarity with Global Distribution Systems (Sabre and/or Worldspan)
- Experience with online booking tools and Ticket Management Systems (TMS)
- Experience developing dashboards using data visualization tools such as Tableau
- Strong proficiency in Microsoft Excel, PowerPoint, and Word
- Ability to manage multiple priorities in a fast-paced environment
- Strong attention to detail and organizational skills
- Excellent written and verbal communication skills
Nice To Haves
- Passion for solving complex problems
- Curiosity, initiative, and a desire to make a meaningful impact
Responsibilities
- Develop comprehensive project plans, project charters, and scope documents outlining workstreams, roles, responsibilities, and timelines
- Manage project execution, ensuring alignment with client objectives, timelines, and quality standards
- Coordinate across stakeholders to drive delivery across multiple workstreams
- Provide oversight of program performance and recommend improvements based on data and stakeholder feedback
- Review existing DTMO lodging programs and processes to identify gaps, risks, and inefficiencies
- Analyze lodging program data to identify trends, issues, and opportunities for improvement
- Apply hospitality industry best practices to recommend program enhancements
- Support development of change management plans to implement program improvements
- Collect, validate, and standardize program data to ensure accuracy and consistency
- Identify and resolve data errors, inconsistencies, and reporting gaps
- Develop dashboards and visualizations using tools such as Tableau to track program performance and trends
- Produce regular reports and analyses to support decision-making
- Support government or commercial travel programs, including lodging program operations
- Provide support for Global Distribution Systems (GDS), including Sabre and/or Worldspan
- Work with online booking tools and Ticket Management Systems (TMS) to support program operations
- Ensure alignment with industry standards and best practices in travel and lodging management
- Communicate effectively with internal and external stakeholders, including government clients
- Support account management and client interactions related to lodging programs
- Triage and respond to inquiries, providing timely and accurate information
- Collaborate across teams to ensure seamless service delivery
Benefits
- Paid vacation and sick leave
- Flexible and remote work opportunities
- Tuition and training reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
