Lincoln Financial Group-posted 28 days ago
$69,000 - $124,600/Yr
Full-time • Mid Level
Hybrid • Radnor, PA
5,001-10,000 employees
Insurance Carriers and Related Activities

We are seeking a highly skilled and collaborative Unified Communications Engineer to lead the design, implementation, and support of enterprise-wide communication and collaboration platforms built on Microsoft Office 365. This role is critical to enabling secure, reliable, and user-friendly communication across our organization, supporting both internal teams and external partners in a regulated insurance environment. We are seeking a team member with deep SharePoint expertise, strong working knowledge of Microsoft Purview for data lifecycle and compliance management, and hands-on experience implementing governance frameworks that ensure secure, scalable, and well-documented collaboration environments.

  • Engineer, deploy, and manage unified communications solutions using Microsoft Office 365 services including Teams, Exchange Online, CoPilot, SharePoint, OneDrive, and Viva.
  • Lead implementation and support of Microsoft Teams Phone System, Direct Routing, and integration with legacy telephony platforms.
  • Monitor and optimize performance, availability, and security of O365 services using tools such as Microsoft 365 Admin Center, PowerShell, and third-party monitoring platforms.
  • Collaborate with security, compliance, and infrastructure teams to ensure solutions meet regulatory and business requirements.
  • Troubleshoot and resolve complex issues related to messaging, conferencing, and collaboration tools.
  • Develop automation scripts and workflows to streamline provisioning, reporting, and lifecycle management.
  • Stay current with Microsoft roadmap updates and proactively recommend enhancements aligned with business needs.
  • Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
  • 5+ years of experience in Unified Communications or Messaging Engineering roles.
  • Deep expertise in Microsoft Office 365, especially Teams, Exchange Online, and SharePoint.
  • Experience with Microsoft Teams Phone System, Direct Routing, and Session Border Controllers (SBCs).
  • Strong proficiency in PowerShell scripting and automation.
  • Solid understanding of network protocols, QoS, and VoIP troubleshooting.
  • Experience working in regulated industries such as insurance, finance, or healthcare.
  • Excellent communication skills - able to clearly convey technical concepts to both technical and non-technical stakeholders.
  • Strong collaboration mindset - works effectively across cross-functional teams including infrastructure, security, compliance, and business units.
  • Customer-focused approach - committed to delivering high-quality user experiences and responsive support.
  • Problem-solving orientation - proactive in identifying issues and driving resolution with minimal supervision.
  • Adaptability and continuous learning - stays current with evolving technologies and industry best practices.
  • Microsoft Certified: Teams Administrator Associate
  • Microsoft Certified: Messaging Administrator Associate
  • ITIL Foundation or equivalent process knowledge
  • Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes
  • Leadership development and virtual training opportunities
  • PTO/parental leave
  • Competitive 401K and employee benefits
  • Free financial counseling, health coaching and employee assistance program
  • Tuition assistance program
  • Work arrangements that work for you
  • Effective productivity/technology tools and training
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