Analyst Consultant (US) - Salesforce Product Consultant

$121,170 - $166,176/Yr

Elevance Health - South Portland, ME

Full-time - Mid Level

South Portland, ME

Insurance Carriers and Related Activities

About the position

The Analyst Consultant (US) - Salesforce Product Consultant will work with Business and IT stakeholders to understand the problem domain and provide analysis to capture and manage quality requirements that align with the system solution. This position will work a hybrid model (in office 1-2 days per week) and the ideal candidate will live within 50 miles of one of our Open Access Pulse Points listed in this requisition.

Responsibilities

• Works on highly complex business needs, develops epics and user stories, manages backlog in tools and researches issues through subject matter expertise and an understanding of business processes.
• Responsible to work with the Business to understand the growth of the business so that critical data can be analyzed for solutioning.
• Proactively support the voice of the customer to ensure requirements meet the business needs and mitigate risk.
• Support strategic direction and may lead system requirements definition, design, testing, training and implementation support.
• Works closely with Business Owners, Product Managers and/or Product Owners to ensure business needs are captured, prioritized and understood to manage stakeholder expectations.
• Assists in the analysis of the functional business requirements and implementation details to ensure design meets non-functional requirements.
• Participates in Product Roadmap planning and all phases of the SDLC.
• Contributes to the development of operational readiness documentation, training materials to support rollout adoption and use of the system/functionality as needed.
• May provide support during the integration and acceptance testing phases and implementation.
• Demonstrated experience leading/working in collaborative teams and a proactive approach to daily interactions with stakeholders at all levels.
• Adheres to the current Software Delivery Life Cycle (SDLC).
• Anticipates and identifies opportunities for improvement including SDLC business processes and innovation.
• Utilizes Agile principles and mindsets to accomplish deliverables and communication.
• Performs in a leadership role to help guide team members and serves as an expert for the team.
• Acts as a change advocate and is a role model to others when adapting to different work styles, processes, tools and communications.

Requirements

• Requires a BA/BS and minimum of 6 years experience, which should include analysis, project management, working knowledge of mainframe computer hardware and operating systems.

Nice-to-haves

• The ideal candidate is resourceful, inquisitive, creative and displays a passion for being a problem solver.
• Demonstrated assertive decision making style and have superior interpersonal skills strongly preferred.
• Advanced Salesforce experience is highly preferred.
• Excellent communication skills for effective stakeholder interaction is highly preferred.
• Ability to document business requirements clearly and effectively is highly preferred.
• Proficiency in process mapping and familiarity with related tools such as the Process Flow Template is highly preferred.
• Strong collaboration skills to work with Product Managers, Business Analysts, and development teams is highly preferred.
• Critical thinking and problem-solving skills for effective requirements gathering and feature refinement is highly preferred.
• High attention to detail for thorough documentation and approval processes is preferred.
• Experience with Salesforce and sales tools, enabling effective adaptation of requirements is highly preferred.
• Flexibility and adaptability during the requirements gathering and development phases is preferred.

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution