Dollywood Parks & Resorts - Pigeon Forge, TN
posted 15 days ago
About the position
At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts and they will tell you this place is different. It's not a difference that you can touch or see - it's a difference you can feel. We are seeking candidates who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests. We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. We seek an individual who can bring the vision of the resorts to life. The right Amusement Team Lead checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator. This role exists to provide immediate leadership support to frontline hosts within the Games and Amusements division. This support is to be provided in a manner consistent with the mission, values, and policies of the Dollywood Company. Additionally, the ideal candidate will be able display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.
Responsibilities
- Provide proficient leadership to Games and Amusements hosts by training, directing, coaching, and evaluating staff
- Manage day to day budgets, expenses, staffing, and guest service
- Hold self and staff accountable to all company procedures and standards of conduct
- Describe different sales packages to guests and demonstrate proficient selling skills
- Operate a point of sale register including sales, refunds, transfers, and reporting
- Actively participate in the success of the Games and Amusements team through teamwork, service, and respect for others
- Perform regular inventories and cycle counts for various tickets and merchandise
- Manage the stock levels and merchandising of any assigned locations
- Assist in the maintenance and daily operation of any assigned location by ensuring cleanliness and display preparation functions are up to company standards
- Demonstrate an ability to maintain dependable work attendance and flexibility with assigned work schedules
- Communicate any needed product, equipment, supplies, and help to reduce waste
- Adhere to all Amusements safety guidelines, complete regular safety tours, and conduct regularly scheduled safety trainings
- Protect the privacy, safety, and security of our guests and coworkers by completing PCI compliance and other required training
- Must be willing to have fun and create a fun and friendly environment for others
Requirements
- Must be minimum of 18 years of age
- High school diploma or equivalent is required
- Minimum one (1) year of sales experience is required
- Minimum 6 months of previous leadership experience is preferred
- Minimum one (1) year of customer service experience is required
- Minimum one (1) year of experience working in a team environment, highly preferred
