American Girl Restaurant Lead (Full-Time/ Benefitted)

About the position

The Café Front of House Lead is located at the AG Retail Los Angeles location and reports directly to the Restaurant Manager. This position is responsible for assisting the restaurant manager with daily operations, including providing leadership and direction to the department and providing a high level of selling and customer service to American Girl guests.

Responsibilities

• Support the Restaurant Leadership Team in overseeing staffing, hiring, coaching/training, purchasing/vendor relations, inventories, maintaining food/beverage service standards, and ensuring safety and sanitation standards.
• Assist the team in achieving department revenue and expense goals.
• Ensure customer satisfaction with their dining experience and oversee resolution of any customer service issues.
• Ensure food quality and consistency, special requests and special dietary needs and performs tasks in absence of the Restaurant Leadership Team.
• Work with Restaurant and Store Management teams to deliver exceptional events and programs.
• Maintain on-going communications with both staff and management.
• Maintain and troubleshoot operational issues, including restaurant/kitchen equipment, Zomato Reservation system, POS, and InfoGenesis software systems.
• Leads by example in all areas of the business.

Requirements

• Restaurant experience in a high-volume, fast-paced environment, with both front and back of house operations exposure, preferred.
• Experience working with children, preferred.
• Current State Sanitation Certification, ServSafe, and Safe Alcohol Consumption Certification, preferred.
• Strong working knowledge of Eatec system, Microsoft Office (Word, Excel, and Outlook), InfoGenesis/Universal Desktop, Zomato reservation systems, JTech paging system, POS systems, inventory systems, and basic office equipment (copiers and fax), preferred.
• Ability to perform diverse physical tasks, including constant walking and standing, and some heavy lifting (up to 50 lbs.).
• Ability to work a flexible schedule including nights, weekends, and holidays.

Benefits

• Base hourly rate for this position is between $19 - $21.50.