This job is closed
We regret to inform you that the job you were interested in has been closed. Although this specific position is no longer available, we encourage you to continue exploring other opportunities on our job board.
Mattelposted 2 months ago
$21 - $25/Yr
Full-time
NY
About the position
The American Girl New York City retail store and full-service restaurant is looking for a dynamic individual for the Lead Restaurant position to assist the Restaurant Manager with the daily restaurant operations. If you thrive in a high-pressure, fast-paced environment, have strong knowledge of both front- and back-of-house operations, and can calmly and diplomatically resolve customer and staff issues, we want to hear from you.
Responsibilities
- Support the Restaurant Leadership Team in overseeing staffing, hiring, coaching/training, purchasing/vendor relations, inventories, maintaining food/beverage service standards, and ensuring safety and sanitation standards.
- Assist the team in achieving department revenue and expense goals.
- Ensure customer satisfaction with their dining experience and oversee resolution of any customer service issues.
- Ensure food quality and consistency, special requests and special dietary needs and performs tasks in absence of the Restaurant Leadership Team.
- Work with Restaurant and Store Management teams to deliver exceptional events and programs.
- Maintain on-going communications with both staff and management.
- Maintain and troubleshoot operational issues, including restaurant/kitchen equipment, Guestbridge reservation, POS, and InfoGenesis software systems.
- Leads by example in all areas of the business.
Requirements
- Restaurant experience in a high-volume, fast-paced environment, with both front and back of house operations exposure, preferred.
- Experience working with children, preferred.
- Current State Sanitation Certification, ServSafe, and Safe Alcohol Consumption Certification, preferred.
- Strong working knowledge of Eatec system, Microsoft Office (Word, Excel, and Outlook), InfoGenesis/Universal Desktop, Guestbridge reservation systems, JTech paging system, POS systems, inventory systems, and basic office equipment (copiers and fax), preferred.
- Ability to perform diverse physical tasks, including constant walking and standing, and some heavy lifting (up to 50 lbs.).
- Ability to work a flexible schedule including nights, weekends and holidays.
Benefits
- 37.5 hour/week benefitted position
- Competitive salary range of $21-25/hour
