Ambulatory Epic Trainer

Methodist Health System•Dallas, TX

11h•Hybrid

About The Position

The Epic Trainer (ET) is responsible for serving as an expert in Epic workflows, conducting one-on-one and classroom training for clinical and non-clinical end users. The ET will provide ongoing training, assist end users with Epic training-related questions, and act as a point of contact. They will collaborate with the Epic team to achieve training goals and maintain service relationships between the Health Informatics Training department and its customers, serving as a liaison to other departments. The ET will also report any issues encountered during support to the respective Health Informatics (HI) departments. This role requires the individual to reside in the DFW area and travel to Methodist hospitals and affiliated clinics for training and support, while upholding the mission, vision, values, and strategic goals of Methodist Health System.

Requirements

Bachelor's Degree in healthcare informatics, nursing, or other related field preferred. Equivalent work experience in healthcare can replace the educational requirement.
Credentialed in an Epic Application Module preferred; otherwise credentialed in primary Epic Application within first three months.
Licensure as a Registered Nurse preferred - if licensed, maintains current licensure.
1+ years of Epic Trainer experience is highly preferred.
Previous Informatics experience and experience with training during Epic implementation preferred.
Experience facilitating classroom and one-on-one learning in a clinical setting preferred.
Excellent written, oral, instructional, presentation and interpersonal skills focused on motivation and positive attitude.
Highly self-motivated, directed and change oriented.
Very strong customer orientation.
Ability to analyze highly complex systems and workflows.
Ability to conceptualize, plan, organize, coordinate, and manage the work assigned within the department.
Ability to communicate concepts in elegant, concise, eloquent form to management and to cross-functional departments or teams verbally, in writing, and through pictures or diagrams when appropriate.
Ability to manage assigned tasks and activities associated with an intended outcome and timeline.
Ability to use appropriate interpersonal skills to give information to and receive information from coworkers and clients in a tactfully and professional manner.
Ability to develop new skills.
Ability to collaborate and build consensus with stakeholders, and at time ensuring convergence.
Ability to understand and adhere to operational standards, policies, and procedures.
Ability to identify risks and issues and report to Team Lead, Manager or Director in a timely manner with resolution or recommended.
Ability to identify and recommend solutions for new and unfamiliar challenges.
Ability to analyze data, draw conclusions and interpret results.
Familiar with current issues and trends in healthcare and clinical operations in a healthcare system.
Healthcare knowledge base that promotes a high level of credibility with organization end users and executives.
Knowledge of Epic Software as well as other information systems, clinical software, and computer applications used in a healthcare setting.
Demonstrates basic knowledge of change management principles and team work.
Proficient in Microsoft software (Outlook, SharePoint, PowerPoint, Word, Excel etc.).
Must live in the DFW area and be able to travel to the Methodist hospitals and affiliated clinics for training and support.

Responsibilities

Conduct one-on-one and classroom training sessions for new and existing end users, delivered in person and via Zoom.
Adapt training methods to accommodate different learning styles, experience levels, and technical proficiency.
Schedule and deliver Epic desktop and mobile application training and personalization sessions for newly onboarding and existing providers to optimize system use and workflow efficiency.
Provide go-live support for new MHS hospitals and MMG clinics to ensure a smooth Epic implementation and transition for end users.
Provide at-the-elbow (ATE) support for new providers, offering real-time guidance and troubleshooting to assist with Epic workflows and system adoption.
Provide ongoing support to end-users, answering questions, troubleshooting issues, and addressing concerns related to Epic software.
Manage multiple tasks simultaneously, balancing priorities, deadlines, and time.
Participate in the implementation of system infrastructure changes (change control, system upgrades, copy/restore events, application of service packs, downtimes).
May be asked to present demonstrations of new functionalities within applications to peers and end users.
Adhere to the deployment of changes and readiness in support of work efforts following defined MHS Change Control workflows.
Collaborate with members of the training team and review education prior to the deployment of new builds, changes, and/or upgrade features.
Triage, assign, monitor, and work incidents and service requests to resolution.
Initiate and coordinate troubleshooting with team members and peers for known issues and provide timely, effective, and professional customer support.
Provide application troubleshooting support in Cherwell.
Resolve the issue or forward it to the correct group for remediation.
Continually assess education needs of self in relation to technology solutions.
Plan and contribute to formal and informal education for self.
Perform all other related duties as assigned.
Routinely round and support your assigned hospital/clinic region.
Continually assess educational needs and provide additional training based on hospital/clinic rounding based on Signal data and results shared from Epic’s productivity reports.