Alumni Success Coach 2026-2027

Brooke Charter Schools•Boston, MA

20h•Hybrid

About The Position

The Alumni Success Coach supports Brooke graduates in persisting through college and other postsecondary pathways, ensuring they have the academic, financial, and social support necessary to complete a degree or credential of value. This role combines one-on-one coaching, in-person campus support, financial aid expertise, data-driven advising, and community-building strategies to help alumni navigate challenges, strengthen belonging, and thrive beyond high school.

Requirements

Hold a bachelor’s degree.
2+ years of experience in post-secondary advising, working with a population that is predominantly low-income, first-generation college students.
Available and able to work during the summer months as required by the role.
Committed to fostering diversity by cultivating anti-racist practices and removing bias, empowering students with the resources they need to create choice filled lives for themselves and their futures.
Manage projects with exceptional organizational skills and time management.
Experience communicating with a variety of stakeholders in a proactive, clear, and effective manner.
Professional, warm, and collaborative with students, families, and colleagues.

Nice To Haves

Some teaching experience.
Spanish or Haitian Creole-speaking ability a plus.

Responsibilities

Own persistence and completion outcomes for an assigned caseload of Brooke alumni, providing proactive, individualized support to keep students on track.
Provide in-person advising at assigned college campuses, meeting alumni where they are and connecting them to institutional support and resources.
Maintain regular coaching touchpoints (in-person, phone, or virtual) and respond promptly to emerging needs, ensuring proactive interventions before challenges escalate.
Support alumni in the transition from high school to college, including summer melt prevention, enrollment verification, and preparation for the first semester.
Provide financial aid advising (FAFSA, CSS Profile, verification, appeals, scholarships) to help alumni eliminate financial barriers.
Offer academic advising that promotes on-time credit accumulation, major exploration, and effective use of campus resources.
Advance advising supports for alumni in STEM majors, addressing unique challenges in coursework and persistence.
Support alumni pursuing non-college postsecondary pathways (e.g., workforce training, certifications), ensuring they access viable options for long-term success.
Engage alumni in programming that builds belonging, confidence, and persistence.
Design and facilitate peer advising opportunities that connect alumni with one another for encouragement and accountability.
Engage families as partners in the persistence process, particularly around financial aid renewal, budgeting, and navigating institutional systems.
Use Salesforce and other data systems to track alumni outcomes (credit accumulation, GPA, enrollment, retention, completion), ensuring accurate and timely record-keeping.
Identify trends and barriers in alumni success, surfacing insights to the Director and Alumni Success Team and adjusting strategies as needed.
Maintain accountability to departmental benchmarks, including persistence rates, degree progress, and financial aid standing.
Build and sustain relationships with staff at assigned campuses, advocating for alumni, collaborating on persistence strategies, and addressing barriers to success.
Develop partnerships with scholarship providers and community organizations to expand alumni access to financial, academic, and career resources.
Plan and facilitate alumni programming, including summer melt supports, financial aid workshops, career panels, and networking events.
Connect alumni to career readiness opportunities, including internships, job shadowing, and networking resources that strengthen pathways to meaningful employment.
Collaborate with the College Counseling team to ensure a smooth transition from high school to postsecondary coaching.
Support the College Counseling team with events, pre-college program opportunities, and the college application process when needed, reinforcing shared goals across counseling and alumni success.
Contribute to program development by sharing trends, strategies, and feedback that strengthen the Alumni Success program and improve persistence outcomes.
Stay informed on research and best practices in postsecondary success, bringing innovative approaches to the team.