Airport Passenger Service Agent - DTW

$34,320 - $34,320/Yr

Unifi Aviation - Detroit, MI

Part-time - Entry Level

Detroit, MI

About the position

The Airport Passenger Service Agent at Unifi Aviation is a part-time customer service role focused on providing exceptional assistance to passengers at the airport. This position serves as the first point of contact for customers, ensuring their needs are met with professionalism and efficiency. Agents will handle baggage issues, utilize software for tracking luggage, and maintain a friendly demeanor to enhance the customer experience.

Responsibilities

• Assists passengers with their baggage pick-up.
• Assists passengers to resolve issues with their delayed, lost, or damaged items.
• Utilizes computer software to track and catalog luggage.
• Handles customer interaction with class in an efficient, effective, and professional manner.
• Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.

Requirements

• Must be a local (in-state) resident.
• High School diploma or GED.
• Valid In-State Driver's License.
• Ability to pass a pre-employment drug screen.
• Ability to pass up to a 10-year background check.
• Must be at least 18 years of age.
• Must have the authorization to work in the United States as defined by the Immigration Reform Act of 1986.
• Must complete ramp and SIDA training to obtain airport authority identification security.
• Must be able to carry heavy items up and down jetway stairs.
• Must be able to be alert to moving vehicles or aircraft and use radio equipment.

Benefits

• Competitive compensation with a full benefit plan.
• Excellent opportunities for exciting and challenging work.
• Unlimited career advancement as the company grows.