Airport Operations Dispatcher

Vancouver International Airport Authority•Integrated Operations Centre (IOC), BC

9d•Onsite

About The Position

YVR is a place of connection, bringing together people, places and cargo while ensuring a safe and efficient experience for everyone. The Integrated Operations Centre (IOC) is the heart of operations on Sea Island. From the IOC, Airport Operations Dispatchers effectively uphold processes and procedures through a comprehensive understanding of emergency response, safety, security, maintenance, and customer service. We have full-time permanent opportunities for Airport Operations Dispatchers (AOD) in the Airport Operations Department, reporting to the Manager, Operations Centre. To be a successful AOD, you must be comfortable working in a high-pressure environment while handling significant amounts of information being received from a variety of sources at the same time. Exceptional verbal and written communication are essential to successfully dispatching during emergency events as well as day-to-day operations at YVR.

Requirements

Minimum 2 years’ experience working as a dispatcher/call-taker, or relevant aviation work experience, supplemented by a minimum of a high school diploma plus one or two years of post-secondary education; or an equivalent combination of training and experience
Proficient in the English language both written and verbal is necessary; proficiency in another language is an asset
Confidence working in a variety of computer programs is essential (Maximo, MS Word, Excel, Outlook, Everbridge, Barco Sidebar, Adobe, etc.) and must have fast typing skills, strong grammar and accurate spelling
Comfortable working in high pressure situations
Capable of making quick decisions with limited information and prioritize subsequent tasks quickly without direction
Must be confident, resilient, a strong multi-tasker, level-headed, team player and collaborator

Nice To Haves

French language skills are an asset

Responsibilities

Monitor and utilize alarm systems, radios, phones, emails, and social media to dispatch and coordinate operational staff, maintenance, and emergency responders to maintain uninterrupted safety and security on Sea Island.
Prioritize, delegate, and communicate to colleagues, internal and external department contractors, government agencies and stakeholders.
Efficiently and accurately track detailed written information in relation to all operations on Sea Island
Maintain an up-to-date comprehensive knowledge of Standard Operating Procedures (SOPs) and Incident Command in relation to processes airside, terminal-side, and groundside.
Consistently multi-task and simultaneously manage multiple situations/emergencies whilst documenting in Maximo
Respond to customer/general public inquires via e-mail, phone calls, TTY and social media