AI Solution Engineer

About the position

CGI is seeking an AI Solution Engineer who can bridge the gap between AI technology and real-world business challenges. In this role, you will work closely with cross-functional teams to identify high-value use cases and design, prototype, and deliver end-to-end AI solutions that directly address those needs using CGI Pulse AI platform. You must be both technically skilled and business-savvy to translate complex problems into scalable AI-driven products or tools. This is a full-time hybrid position, requiring on-site presence at your nearest CGI office two to three days per week.

Responsibilities

• Design and develop AI-powered pipelines to process and extract information from documents including PDFs, scanned images, and digital text.
• Apply OCR (e.g. Azure Form Recognizer, Google Document AI or Open-source models) and layout analysis tools to digitize and structure document content.
• Engineer end-to-end document processing workflows, including data ingestion, classification, entity recognition, and validation.
• Collaborate with business stakeholders to understand pain points and identify high-impact AI use cases.
• Rapidly build a POC on CGI Pulse AI platform, including data pipelines, models, APIs, and basic UI components, for validation and testing.
• Evaluate feasibility and ROI of potential AI solutions; prioritize based on business value and technical complexity.
• Responsible for making the POC successful by outlining clear operational or financial gains.
• Responsible for transitioning from POC to full end to end implementation and leading the delivery into Production.
• Responsible for analyzing platform/solution design and cost on CGI Pulse AI platform with comparable capabilities with Azure or GCP.
• Responsible for designing AI solutions which can scale up and down and provide a PaaS offering to clients.
• Responsible for designing Access control, Data Security and Responsible use of AI.
• Responsible for client demonstration, creating Blog and presenting CGI Pulse AI capabilities in reputed tech forums and conferences.
• Responsible to work with Pulse AI product owners to add new features and contribute on Product development.
• Need to be able to debug Application backend Issues, API issues, Performance issues and Platform issues of CGI Pulse AI product and come up with solution to fix production showstopper issues.
• Responsible for Performance testing of the AI Solution as well as Penetrations/Security testing of the implementation.
• Responsible for tracking and managing and vulnerability fixes of all open-source products being used on the implementation.
• Responsible to define and create operations strategy and support manuals for the AI solutions being implemented on the Pulse AI platform.
• Responsible for setting up Monitoring and Alerting of AI Solution Accuracy and Performance drifts.

Requirements

• Bachelor's or Master's degree in computer science, artificial intelligence, or a related field.
• 5+ years of experience in software engineering and AI/ML development roles.
• 3+ years track record of building and deploying AI-driven solutions in production.
• 5+ years of strong programming skills in Python and experience with ML frameworks.
• Must have experience with both structured and unstructured data.
• 3+ years of experience with REST APIs, microservices, and cloud platforms.
• 3+ years of experience of LLMs, RAG (retrieval-augmented generation), and generative AI tools.
• Experience in data privacy, compliance, and ethical AI principles.
• Experience working with business domains such as healthcare, finance, insurances, utilities, or retail is a Plus.
• Must Have - One end to end production implementation experience with IDP (Intelligent Document Processing) using LLMA/Gemini/GPT4.0 Models.
• Must Have - One end to end production implementation experience with Chatbots to build an application to provide Q/A on Structures and Unstructured data using GenAI.

Benefits

• Competitive base salaries
• Eligibility to participate in an attractive Share Purchase Plan (SPP) in which the company matches dollar-for-dollar contributions made by eligible employees, up to a maximum, for their job category.
• 401(k) Plan and Profit Participation for eligible members
• Generous holidays, vacation, and sick leave plans
• Comprehensive insurance plans that include, among other benefits, medical, dental, vision, life, disability, out-of-county emergency coverage in all countries of employment.
• Back-up childcare, Pet insurance, a Member Assistance Program, a 529 college savings program, a personal financial management tool, lifestyle management programs and more.