(Remote) AI Enablement Lead

Harris

8h • Remote

About The Position

The AI Enablement Lead is responsible for driving the practical adoption of AI tools, processes, and thinking across NorthStar's business operations. This role does not sit within R&D and is not focused on product development. Instead, it exists to ensure that every department across the organization is equipped, educated, and empowered to leverage AI to improve how we work. This is a cross-functional role with high visibility, reporting directly to the EVP.

Requirements

• Background in technology, R&D, or product development with a desire to shift toward business enablement
• Understanding of AI tools, concepts, and practical business applications
• Hands-on ability to build and deploy AI solutions — e.g., automation workflows, AI integrations, chatbots, prompt engineering, low-code/no-code tools, or scripting
• Strong communication skills — ability to translate technical concepts for non-technical audiences
• Demonstrated ability to work cross-functionally and influence without direct authority
• Comfort operating independently with minimal oversight
• Experience in the software or utility industry

Nice To Haves

• Experience with change management or organizational transformation
• Familiarity with NorthStar's products, customers, and internal operations
• Experience with platforms such as Microsoft Copilot, Power Automate, OpenAI APIs, or similar AI tooling

Responsibilities

• Assess AI readiness and maturity across all non-R&D departments (e.g., Finance, Customer Service, Operations, HR, Sales, Professional Services)
• Develop and deliver AI training, workshops, and resources tailored to each department's needs and skill level
• Demystify AI for non-technical teams — translate capability into practical business value
• Partner with department heads to identify high-impact AI use cases within their workflows
• Build and maintain a prioritized backlog of AI opportunities across the organization
• Develop lightweight business cases for AI initiatives, including expected outcomes and effort
• Design, build, and deploy AI-driven solutions for business operations — including workflow automations, internal tools, bots, prompts, templates, and integrations
• Own the full lifecycle from concept through implementation and iteration
• Measure outcomes and refine solutions based on user feedback and real-world performance
• Establish and maintain guidelines for approved AI tools, acceptable use, and data handling
• Ensure AI usage across the org is consistent, ethical, and aligned with company policies
• Monitor the evolving AI landscape and make recommendations on new tools and practices
• Serve as the bridge between R&D's AI capabilities and the business's operational needs
• Coordinate with R&D and IT as needed, without owning their roadmaps or technical decisions
• Report regularly to the EVP on progress, adoption metrics, blockers, and opportunities
• Build internal enthusiasm and momentum around AI adoption
• Identify and develop AI advocates within each department
• Address resistance through education, quick wins, and demonstrated value

Benefits

• 3 weeks' vacation and 5 personal days
• Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment
• Employee stock ownership and RRSP/401k matching programs
• Lifestyle rewards
• Remote work

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed