Agent(e)- Service à la clientèle (Soir)

Raymond Chabot Grant Thornton•Brossard, QC

4d•Hybrid

About The Position

In the Recovery and Insolvency team at the Brossard office, happiness at work is cultivated daily through simple but significant gestures: pleasant workspaces, moments of conviviality, attentive listening, and sincere recognition of everyone's efforts. This is a permanent full-time position. The work schedule is 37.5 hours per week, from 11:30 AM to 8:00 PM, Monday to Friday. After the training period, the position is offered in a hybrid mode, with 4 days of teleworking and 1 day in the office after the training period. At Raymond Chabot Grant Thornton, our employees add up, a range of skills complement each other and team members make work fun. Our professionals support local businesses at every stage of their growth through collaboration and trust. As a member of our firm, you can forge your own path. We place as much value on the reward of tackling challenges as on the recognition of the milestones achieved. Working at RCGT also means being part of the Grant Thornton global network. You can expand your learning opportunities and impact on a large scale. You’ll benefit from a flexible, motivating and people-focused work environment. We believe that wellbeing is more than an extra. It’s essential! Join a team where your expertise counts and your ambitions can take root and grow. At RCGT, we add up successes. What if yours was next?

Requirements

A high school diploma.
A minimum of 2 years of customer service experience or any other relevant experience.
Excellent command of French.
Good knowledge of Office suite software and Microsoft 365.
Ability to learn new software (in-house software).
Be an organized, autonomous, and proactive person.
Have good judgment.
Ability to manage more than one task at a time.
Show empathy and enjoy client contact.

Responsibilities

Respond in both languages (French and English) with empathy and professionalism to customer calls, emails, chats, and text messages from clients facing financial difficulties.
Clearly identify client needs to effectively guide the next steps.
Schedule meetings between clients and advisors and ensure various follow-ups.
Initiate phone calls or video conferences with clients, as needed.
Conduct research and validate relevant information.
Assume various administrative tasks, such as filing documents and following up to obtain supporting documents.
Perform any other related tasks to support the service operations.