Agent I, Contact Center

Spire Inc. • St. Louis, MO

6d • Onsite

About The Position

We’re looking for an Agent I, Connect Center to bring their energy to our team. At Spire, we’re dedicated to understanding our customers’ needs and goals to better serve them today and tomorrow. That’s why we’re always looking for driven, collaborative people to join our team. Because we believe that offering our customers the best service means bringing together the best people. We are committed to understanding the needs of the homes and businesses we serve. That's why we're always looking for driven, collaborative people to join our team. Because we believe that offering our customers the best service means bringing together the best people. And we find the best by hiring those who share our values of safety, inclusion and integrity, and demonstrate the competencies that bring the Spire vision, mission and culture to life: Adaptability: We embrace change, continuously seeking opportunities for improvement while remaining open-minded and flexible in response to evolving conditions and customer, stakeholder and company needs. Collaboration: We achieve more together through a foundation of respect, embracing healthy conflict, actively seeking and providing actionable feedback and fostering an environment where everyone’s input is welcomed. Ownership: We see things through, demonstrate accountability, honor commitments, take responsibility for outcomes and demonstrate initiative. By living our values and competencies, we strive to create an environment where employees feel welcome, respected and valued.

Requirements

• High school diploma / GED, required.
• Customer service is much more than saying “I’m sorry” and “I understand.” It’s about owning the conversation and getting each and every customer what they need.
• Challenging work.
• High expectations around the quality of our customer service.
• Ability to handle busy periods, especially in the fall and winter.
• Ability to handle emotionally draining situations when customers are not at their best.
• Ability to show people that Spire is there for them and their community.
• Ability to ensure customers feel treated with care and respect.
• Ability to use individual strengths to open up to people, get to the root of their problem, and resolve it.
• Ability to speak up about issues that might be causing customers problems so we can improve our service.

Nice To Haves

• You like to take charge, and people often look to you for direction or guidance.
• You’re quick to identify issues and enjoy tackling them head-on.
• Your friends would describe you as “cool as a cucumber” when things get hectic.
• You’re interested in where the energy industry is going, and you want to be part of it.

Responsibilities

• Answering inbound customer calls, emails, and chats.
• Finding the quickest and most effective solution to customer issues such as service orders, service disconnection/reconnection, service complaints, billing, payment arrangements, web account access/use, gas-related emergencies and special campaigns/promotions.
• All other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED