Aftermarket Services and Warranty Lead 1 1

Trillium International Group - Ipswich, MA

Full-time - Mid Level

Ipswich, MA

Securities, Commodity Contracts, and Other Financial Investments and Related Activities

About the position

The Aftermarket Services and Warranty Lead at Trillium Flow Technologies is responsible for ensuring world-class support and service for customers in various industries, including oil and gas, power generation, and water management. This role serves as the primary point of contact for commercial field service, warranty management, and valve and actuator repair activities, requiring proactive communication and customer advocacy.

Responsibilities

• Liaise between Customers and internal Company stakeholders to determine and communicate service scope and schedule.
• Generate accurate proposals in response to Customer Requests for Quote (RFQs).
• Review customer specifications to ensure pricing and specifications are met in the quoting process.
• Interface with vendors and subcontractors to establish requirements for quotations.
• Process proposals, orders, and necessary information into the Company business system.
• Review documentation upon receipt of purchase orders to ensure compliance with original quotes.
• Maintain service schedule for commercial field service work.
• Ensure proper staffing and material availability for commercial field service jobs.
• Generate internal documentation to advise stakeholders of their responsibilities.
• Track and monitor progress of commercial service jobs at Customer sites.
• Process invoices and revenue recognition activities for assigned activities.
• Generate follow-on service quotations for spare parts orders.
• Expand vendor and subcontractor base for commercial field service business.
• Grow the commercial service business and market share.
• Investigate and address warranty requests according to Company procedures.
• Process all Returned Material Authorizations (RMAs) and warranty activities.
• Track warranty spend and performance data regularly.
• Process warranty orders including documentation and coordination of services.
• Work with stakeholders to determine causes of product malfunctions and drive resolution.

Requirements

• Bachelor's degree or higher in a technical field (preferred) or 7+ years of relevant experience.
• 3+ years in a sales role within industrial manufacturing or engineered products.
• Direct experience quoting spare parts, services, or warranty costs is a plus.
• Hands-on experience with industrial products such as valves, actuators, and pumps is a plus.
• Demonstrated capability to plan, track, and execute multiple projects simultaneously.
• Proven ability to interpret technical information including engineering drawings and specifications.
• Excellent communication, organizational, and computer skills, with MS Office proficiency critical.
• Ability to communicate technical information effectively with stakeholders and Customers.
• Demonstrated troubleshooting skills with mechanical and industrial equipment.
• Strong investigation skills to analyze contracts and product history.

Nice-to-haves

• Experience in aftermarket services or warranty management.
• Familiarity with customer relationship management (CRM) software.

Benefits

• Health insurance
• 401k retirement plan
• Paid holidays
• Flexible scheduling
• Professional development opportunities