Advisor Solutions Operations Analyst

Fifth Third Bank • Cincinnati, OH

6d • Onsite

About The Position

Responsible for supporting daily reconciliation activities for Advisor Solutions accounts held on the Trust accounting platform and at third-party custodians. This role focuses on identifying, researching, and resolving reconciliation breaks by partnering with an outsourced vendor, external custodians, and internal teams to ensure accounts are accurate, balanced, and properly documented. You will serve as a key control point within Advisor Solutions operations, ensuring reconciliation activities are completed accurately, timely, and in accordance with established procedures and regulatory expectations, while contributing to a strong risk management culture and positive client experience. Position not available for immigration sponsorship. The responsibilities for this role are below; you may support projects of varying complexity based on skill and organizational priorities.

Requirements

• Three or more years of financial services experience, preferably with exposure to trust operations, private banking, or customer service.
• Bachelor’s degree (or equivalent experience).
• Experience using Microsoft Office tools, including Excel, Word, PowerPoint, and Outlook.
• Experience researching and resolving accounting or reconciliation discrepancies.
• Ability to interpret transaction data, custodian statements, and system reports.
• Ability to assess issues and determine appropriate resolution with minimal supervision.
• Working knowledge of company policies, procedures, and operational processes.
• Strong ability to multi-task and perform under pressure.
• Ability to work independently with limited direction.
• Excellent verbal and written communication skills.
• Reconciliation & Accounting Analysis: Ability to investigate discrepancies, interpret financial data, and reconcile accounts accurately.
• Data Interpretation: Ability to analyze transaction data, system reports, and custodian statements to identify issues.
• Problem Solving: Strong analytical thinking to determine root causes and implement effective resolutions.
• Communication: Ability to clearly communicate with internal teams, vendors, and external custodians to resolve issues.
• Time Management & Organization: Ability to manage multiple priorities, meet deadlines, and ensure timely resolution of breaks.

Nice To Haves

• Risk Awareness: Demonstrates understanding of risk and control environments, including issue escalation and regulatory expectations.
• Relationship Management: Builds effective partnerships across internal teams and external stakeholders.
• Continuous Improvement Mindset: Identifies opportunities to enhance processes and drive operational efficiency.
• Attention to Detail: Ensures high accuracy in reconciliation, documentation, and reporting.
• Adaptability: Adjusts to changing priorities and supports evolving business needs.

Responsibilities

• Identify, analyze, and resolve daily reconciliation breaks between external custodians and the Trust accounting system, including cash, position, and transaction-level discrepancies.
• Act as the primary owner of reconciliation issues escalated from or worked in conjunction with the outsourced vendor, ensuring timely follow-up, documentation, and closure.
• Escalate unresolved or aging breaks in accordance with established issue management and risk escalation procedures, ensuring alignment with the Bank’s risk appetite.
• Track and report reconciliation metrics such as break volumes, aging, root causes, and resolution timelines to management as requested.
• Develop a strong understanding of Advisor Solutions processes, risk and control points, and fiduciary responsibilities, ensuring adherence to established procedures and regulatory expectations.
• Collaborate with internal business lines, external custodians, and outsourced vendors to ensure accounts are reconciled accurately and efficiently.
• Serve as a control point to verify documentation completeness and accuracy, ensuring required approvals are obtained and files are audit-ready.
• Contribute to workflow enhancements and process redesign initiatives, focusing on efficiency, risk mitigation, and improved client experience.
• Apply strong analytical skills to research discrepancies, determine root causes, and drive effective resolutions with minimal supervision.
• Perform work within defined parameters while independently managing priorities, with opportunities to expand scope alongside more experienced staff.
• Performing other duties as assigned, adapting to new tasks or shifts in priorities as necessary to support your team’s and the company’s mission.

Benefits

• comprehensive benefits
• differentiated compensation offerings
• incentive compensation plan
• extensive benefits programs designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level