Admissions Assistant - Nights

Valley Behavioral Health - Fort Smith, AR

Full-time

Fort Smith, AR

Hospitals

About the position

The position is responsible for the admission and registration of incoming patients, ensuring a smooth and efficient process while maintaining a high standard of patient safety and customer service. The role involves clerical duties, patient interaction, and coordination with healthcare personnel to facilitate patient admissions and ensure their well-being.

Responsibilities

• Greet and search new patients and those transporting patients upon arrival.
• Manage paperwork, handle data entry, engage with insurance companies over claims, and answer phones.
• Complete the necessary paperwork to admit the patient to the assigned program and explain forms prior to patient signing.
• Notify the clinical lead of the patient's arrival and escort the patient and documentation to the appropriate location within the facility.
• Ensure efficient and accurate completion of the admission process and timely distribution of paperwork to notify staff of patient arrivals/transfers.
• Receive and process all required patient information and make necessary appointments with behavioral or medical health personnel.
• Demonstrate a positive, empathetic, and professional attitude toward customers at all times.
• Acknowledge and work to resolve complaints when a patient's needs are not met.
• Prioritize patient safety and provide excellent customer service.
• Ensure the well-being of patients and provide a positive, supportive, and structured environment.
• Conduct safety checks and ensure supervision at 15-minute intervals as needed.
• Document timely, accurate, and appropriate clinical information in patients' medical records and other technology systems.
• Assist in providing a safe, secure, clean, and comfortable environment for patients, significant others, and staff.
• Interact routinely with patients, observe behaviors, and communicate significant observations to admissions staff.
• Obtain patient's vital signs, height, and weight as assigned and document in the patient record.
• Engage patients in activities and interactions designed to encourage the achievement of treatment goals.
• Assist incoming patients/family members with contraband searches and itemizing belongings and valuables when needed.
• Complete and maintain required documentation.
• Assist with follow-up and paperwork on incidents and events that may take place in the facility.
• Provide transportation for the patient or coordinate transportation with an appropriate staff member.

Requirements

• Bachelor's degree is preferred; Social Services field is a plus.
• One or more years' experience in healthcare preferred.
• CPR and de-escalation/restraint certification required (training available upon hire and offered by facility).
• First aid may be required based on state or facility.

Benefits

• Equal employment opportunities regardless of individual characteristics protected by applicable state, federal and local laws.