Admission/UR Assistant Weekend Saturday & Sunday Baylor Shift

Acadia Healthcare•Burns, TN

1d•Onsite

About The Position

Responsible for the admission and/or registration of patients into the facility and maintaining communication between the organization and the patient referrals and family. This role involves greeting and searching new patients, reviewing admission criteria, scheduling assessments, responding to inquiries, and managing clerical duties. The assistant will also initiate contact to gather necessary data, assist patients and their families in seeking treatment, and coordinate the registration process. Efficient completion of patient admissions and timely distribution of paperwork are crucial. Additionally, the role includes referring inquiries to appropriate resources, ensuring all patient information is received and processed, coordinating with referral sources, and arranging transportation. A positive, empathetic, and professional attitude is expected, along with a commitment to patient safety and resolving complaints.

Requirements

Bachelor’s degree required.
One or more years’ experience in healthcare admissions required.
CPR and de-escalation/restraint certification required (training available upon hire and offered by facility).
First aid may be required based on state or facility.

Nice To Haves

Preferably in the mental health or substance abuse field.
LPN, Certified Addictions Counselor (CAC); Certified Chemical Dependency Counselor (CCDC) or Certified Employee Assistance Program (CEAP) certification preferred.

Responsibilities

Greet and search new patients and those transporting patients upon arrival.
Review, in conjunction with Admission Counselor, prospective admissions against approved admission criteria, policies and procedures.
Schedule assessments of voluntary patients.
Respond promptly to inquiry calls.
Responsible for clerical duties such as managing paperwork, handling data entry and answering phones.
Initiate contact, when applicable, to gather required clinical and demographic data from patient and other sources.
Assist prospective patients and significant others in seeking treatment.
Assist Admission Counselor in registration of patient to the assigned program.
Efficient and accurate completion of the admission process of patients and the timely distribution of the paperwork necessary to notify staff of the arrival/transfer of each patient.
Refer inquiries to other agencies and community resources when not appropriate for facility assistance or admission.
Ensure all required patient information is received, processed and necessary appointments are made with the proper behavioral or medical health personnel.
Coordinate with referral sources.
Coordinate transportation arrangements for patients.
Demonstrate a positive, empathetic and professional attitude towards customers always.
When patient needs are not met, acknowledge and work to resolve complaints.
Recognize that patient safety is a top priority.
Perform other functions and tasks as assigned.