Administrative Specialist, Undergraduate Admissions

Florida Gulf Coast University•Lexington, MA

1d•Onsite

About The Position

The Administrative Specialist, Undergraduate Admissions provides excellent customer service and oversees the general administrative and office functions for Undergraduate Admissions. This role connects visitors with Admissions staff members, conducts follow-up calls and confirmation calls. The specialist answers questions about admissions applications, deadlines, and supporting materials, and supports application and data processing. FGCU is building a culture of curiosity, commitment and collaboration, valuing employees who work well with others and drive positive change through critical thinking and decisive action. This position is ideal for someone who thrives in an environment of innovation, accountability, and mutual respect.

Requirements

High school diploma
Four years of full-time experience directly related to the job functions
Experience operating a personal computer
Proficient with Microsoft Office (Word, Excel, Access, and Outlook)

Nice To Haves

Bachelor's Degree from an accredited institution in an appropriate area of specialization
Work experience in a higher education setting
Experience with Workday, Ellucian Banner or Slate

Responsibilities

Serves as the first point of contact to internal and external audiences for Undergraduate Admissions and answers inquiries in a timely manner by e-mail, mail, telephone, and in-person.
Updates and maintains shared calendar, including maintaining and updating Undergraduate Admissions Counselors’ schedule on a monthly basis.
Greets Admissions visitors, provides directions or information, and solves routine issues.
Responds to routine and moderately complex questions or issues regarding policies, procedures, and processes and ensures compliance at the unit level.
Answers general questions regarding residency procedures and appropriately directs complex questions to the Residency Coordinator.
Assists with Residency data collection and processing.
Assists with the planning and execution of department sponsored campus-wide yield events, including event set up, preparation of materials, and event promotion.
Establishes and maintains systems for administration of records for the area, including electronic files, records, and databases.
Assists with admissions application processing and special initiatives.
Performs data entry to assist Processing team, including processing application cancellations/withdrawals and tracking and uploading application documents in relevant systems.
Creates, maintains, and ensures electronic admissions records are complete, accurate, and up-to-date.
Maintains and updates internal lists, such as internal department contact information and admissions materials inventory.
Assists with preparation of promotional materials, including organizing and assembling of admissions packets.
Composes and prepares written documents and correspondence for the office, including memos, letters, presentations, and spreadsheets.
Performs other job-related duties as assigned.