Administrative Assistant

U.S. Physical Therapy - Rome, GA

Full-time - Entry Level

Rome, GA

Ambulatory Health Care Services

About the position

Ability Rehabilitation is seeking a highly motivated Patient Account Representative to join our Collections and Billing Office. In this full-time role, you will serve as the key liaison between our patients and the organization, providing exceptional support with billing inquiries, payment processing, and account management. We are looking for someone who is detail-oriented, organized, and empathetic, thriving in a dynamic environment. Your contributions will help us deliver outstanding service to our patients and build solid relationships with their Health Care Carriers.

Responsibilities

• Patient Account Management/Account Receivables
• Rebilling, follow-up, and collection activity for assigned payers
• Researching, appealing, and addressing patient account balances
• Accurately and thoroughly document pertinent collection activity performed
• Verify claims adjudication utilizing appropriate resources and applications
• Initiate telephone and/or letter contact with parties responsible for reimbursement for services provided
• Edit/Update claim information to meet and satisfy billing compliance guidelines for electronic and paper claim submission
• Demonstrate knowledge of HIPAA privacy and security regulations by appropriately handling patient information
• Participate in monthly meetings, training seminars, and hands-on training as well as identify trends and claim-related issues

Requirements

• Minimum 2+ years of experience in a similar role
• Excellent verbal and written communication skills
• Ability to multitask with great attention to detail
• Outstanding customer service skills when communicating with patients and insurance carriers
• Demonstrated analytical and problem-solving skills
• Ability to work well in a team environment towards monthly, quarterly, and annual goals
• Strong knowledge of Billing/EMR software
• Proficient in MS Word and Excel
• Outgoing and energetic personality
• High school diploma or equivalent
• Insurance collections experience

Benefits

• Excellent benefits package including 401k, medical, dental, vision, paid time off
• Multiple opportunities for professional development, specialization, and leadership
• Corporate discount plans
• Employee Assistance Program (EAP)
• Family-Friendly Work Environment
• Investment from a company that wants you to succeed and thrive