Administrative Assistant

About the position

International Health and Medical Services is looking for an experienced Administrative Assistant to support the efficient operation of healthcare services by managing administrative tasks, coordinating appointments, and ensuring effective communication between healthcare staff. This position is vital for maintaining organized records, facilitating access to medical care, and supporting the overall healthcare delivery process within the facility.

Responsibilities

• Providing administrative and clerical support.
• Operates a personal computer and peripheral equipment to produce a variety of civilian and military correspondence, spreadsheets, charts, reports and graphs, using a wide variety of software programs.
• Screens incoming telephone calls, determining those which can be answered, and those which must be referred.
• Transmits and receives documents and messages electronically using PC network or links to other computers.
• Assists in the registration process for several programs.
• Routes incoming mail to staff and work sections.
• Maintains subject matter files and records.
• Responsible for correct spelling, punctuation, and proofreading of typed materials.
• Enters data produces a variety of reports and recaps.
• Exceeds customer service expectations with an emphasis on courtesy and finding solutions.
• Acknowledge customers with a positive attitude and respectful interactions.
• Asks questions to determine, verify and solve problems.
• Checks for satisfaction on the quality of goods and services.
• Takes action to solve problems quickly.
• Alerts the higher-level supervisor, or proper point of contact for help when problems arise.
• Maintains confidentiality when collecting Personally Identifiable Information.

Requirements

• Must have a minimum of two years' experience in the performance of a variety of clerical duties, such as typing, filing, record keeping, etc.
• Must be proficient in Microsoft Office: Excel, Word, Power Point, Outlook (email), Windows, Social Media Platforms, and navigating the web.
• Must have excellent oral and written communications skills.
• Must have excellent customer service and self-organization skills.
• Applicants must have the ability to maintain effective working relationships with all levels of employees, both inside and outside the organization.
• Association (AHA) Basic Life Support (BLS).
• Trained in Basic First Aid.
• Employees shall have at least one year of general experience that demonstrates the ability to greet and deal tactfully with the public.
• Capability of understanding and applying written and verbal orders, rules, and regulations.
• All personnel shall be literate and be able to interpret printed rules and regulations, detailed written orders, training instructions and materials, and must be able to compose reports.
• Good judgment, courage, alertness, an even temperament, and render satisfactory performance through knowledge of his/her position responsibilities.
• Ability to maintain poise and self-control during situations that involve mental stress, such as fires, explosions, civil disturbances, and building evacuations.

Nice-to-haves

• Proficiency in Spanish is preferred.

Benefits

• Comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance.
• 401k plan.
• Paid time off.
• Annual bonus.