Administrative Assistant-Customer Service

About the position

The tasks listed below are those that represent the majority of the time spent working in this position. Management may assign additional tasks related to the type of work of the position as necessary. Performs routine-to-moderately complex administrative and clerical work for the Customer Service Supervisor and team. Schedules appointments, makes travel arrangements, compiles data for reports, supports customer service with New Account Fee (NAF) payments, codes accounts for ReWa service, and places requisitions for the department. Provides professional and courteous customer service both in person and over the phone. Greets and assists office visitors. Tracks and responds to inquiries, requests for assistance, and complaints. Educates customers on the NAF process and ReWa’s billing rates. Maintains and provides monthly metrics from the Envoy Visitor Management System to supervisor. Assists customers in understanding who ReWa is, what we do and how we interact with subdistricts. Uses the Geographic Information System (GIS) to research and interpret infrastructure data to provide information to the customer and subdistricts. Utilizes Greenville Water System’s Customer Information System (CIS) to review customer account information and responds to questions. Schedules the use of conference rooms. Manages security passes for contractors and employees. Reconciles credit cards monthly. Performs routine administrative tasks including, data entry, documents management, scans, files, sends, and receives e-faxes and e-mails, assembles, and collates documents, orders supplies for copy room, customer service, and break rooms, maintains supply inventory, processes mail for accounting, and distributes mail to other departments. Handles ReWa’s emergency line and ensures the after-hours line is forwarded. Maintains mail meter and copiers and ensures they are working properly and coordinates their maintenance. Receives and tracks development fees, insurance, grease trap, and septage hauler payments, and issues receipts. Attends trainings, meetings, seminars and/or workshops to enhance job knowledge and skills. Assists with mailings and check/invoice stuffing as needed. Reviews and updates front desk procedures annually and as needed. When needed, trains other staff members on job duties. Attends staff meetings.

Responsibilities

• Performs routine-to-moderately complex administrative and clerical work for the Customer Service Supervisor and team.
• Schedules appointments and makes travel arrangements.
• Compiles data for reports and supports customer service with New Account Fee (NAF) payments.
• Codes accounts for ReWa service and places requisitions for the department.
• Provides professional and courteous customer service both in person and over the phone.
• Greets and assists office visitors.
• Tracks and responds to inquiries, requests for assistance, and complaints.
• Educates customers on the NAF process and ReWa’s billing rates.
• Maintains and provides monthly metrics from the Envoy Visitor Management System to supervisor.
• Assists customers in understanding who ReWa is and how we interact with subdistricts.
• Uses GIS to research and interpret infrastructure data.
• Utilizes Greenville Water System’s Customer Information System (CIS) to review customer account information.
• Schedules the use of conference rooms.
• Manages security passes for contractors and employees.
• Reconciles credit cards monthly.
• Performs routine administrative tasks including data entry, document management, and mail processing.
• Handles ReWa’s emergency line and ensures the after-hours line is forwarded.
• Maintains mail meter and copiers and coordinates their maintenance.
• Receives and tracks development fees and issues receipts.
• Attends trainings, meetings, seminars, and workshops.
• Assists with mailings and check/invoice stuffing as needed.
• Reviews and updates front desk procedures annually.
• Trains other staff members on job duties when needed.
• Attends staff meetings.

Requirements

• Must possess a valid state driver’s license.
• Requires a high school diploma or GED equivalent supplemented by formal training or special courses equivalent to one year of college education.
• Requires a minimum of two (2) years of related field experience.
• Must be proficient in Microsoft Excel and Word.
• Must be fluent in English and Spanish.