Administration Manager Orthopedics Ambulatory Contact Center

Mass General Brigham•Boston, MA

3d•$79,560 - $115,721•Hybrid

About The Position

The Contact Center Administration Manager is responsible for providing operational and administrative leadership within a healthcare organization. This role is responsible for managing daily business functions, supporting departmental efficiency, and overseeing non-clinical services to ensure smooth and effective operations. The manager works closely with clinical and executive teams to align administrative processes with organizational goals and regulatory standards.

Requirements

Bachelor's Degree Business Administration required or Bachelor's Degree Healthcare Administration required, or Bachelor's Degree Related Field of Study required
Experience in administrative or operational management in a healthcare or clinical setting 3-5 years required
Experience supervising staff 3-5 years required
Exceptional leadership and organizational skills.
Excellent communication and interpersonal abilities.
Proficiency in Microsoft Office and administrative software systems.
Ability to manage multiple priorities and lead process improvement initiatives.
Knowledge of healthcare operations, policies, and documentation standards.

Nice To Haves

Master's Degree Related Field of Study preferred
Experience managing budgets 3-5 years preferred
Experience and familiarity with regulatory compliance in healthcare 3-5 years preferred

Responsibilities

Oversee day-to-day administrative operations, including staff supervision, office management, scheduling, and resource allocation.
Develop and implement policies, procedures, and workflows to support departmental and organizational efficiency.
Collaborate with leadership on strategic planning, process improvement, and performance initiatives.
Manage departmental budgets, monitor expenditures, and ensure cost-effective use of resources.
Coordinate communication across departments and serve as a liaison between the administrative and clinical teams.
Ensure compliance with applicable regulations, accreditation requirements, and internal policies.
Support onboarding, training, and development of administrative staff.
Lead or participate in committees and projects focused on operational improvement, patient experience, or employee engagement.
Prepare reports, dashboards, and documentation to support decision-making and performance monitoring.