Administration - Collector

Impact Fire Services - Hudson, NH

Full-time - Entry Level

Hudson, NH

1,001-5,000 employees

Specialty Trade Contractors

About the position

The Collector position at Impact Fire Services is responsible for recovering overdue revenue efficiently and effectively. This role involves utilizing proactive collection techniques while maintaining a customer service-oriented approach. The collector will engage with customers to negotiate payment arrangements, analyze delinquent accounts, and ensure effective communication with the Office Manager and other team members.

Responsibilities

• Call overdue accounts for payment, including 1st and 2nd calls, and 3rd calls if necessary.
• Ensure collection efforts are performed with a customer service approach.
• Analyze delinquent accounts and make recommendations for resolution on high-risk accounts.
• Answer incoming calls/e-mails and assist customers and service managers/DM's with questions as needed.
• Enter information into the tracking system for all calls made to customers.
• Establish and negotiate mutually satisfactory payment arrangements and follow up with customers consistently.
• Initiate small claims court actions, submit proper forms to the court, and appear in court to testify.
• Research disputed balances and payments, updating Credit Bureau(s) for disputed accounts.
• Process credit card payments.
• Communicate the status of account problems regularly to the Office/Collections Manager.
• Responsible for meeting or exceeding assigned goals.
• Print, fax, and email invoices to customers upon request.

Requirements

• Associate degree; 2-4 years relevant experience or equivalent combination of education & experience.
• Proficiency with Microsoft Office suite.
• Experience with Great Plains accounting system is a plus.
• Ability to work simultaneously in multiple platforms.
• Excellent communication skills.
• Excellent working relationship with the sales/service departments.
• Ability to adapt to a changing environment.
• Excellent organizational skills.
• Ability to work well with co-workers and superiors.
• Ability to thrive in a fast-paced organization.

Nice-to-haves

• Experience in sales or customer service roles.

Benefits

• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid holidays