University of North Carolina at Chapel Hill - Chapel Hill, NC
posted 19 days ago
About the position
The University of North Carolina at Chapel Hill is a global leader in higher education, known for its innovative teaching, research, and public service. The university consistently ranks among the top public universities in the nation and is recognized for its beautiful campus, world-class medical care, commitment to the arts, and top athletic programs. Chapel Hill, one of the best college towns in the United States, offers diverse social, cultural, recreational, and professional opportunities. Employees at the university have access to a wide range of professional training opportunities for career growth, skill development, and lifelong learning, along with exclusive perks such as retail and restaurant discounts, savings on local child care, and special rates for performing arts events. The position of Audience Service Associate is part of the PRC, which manages a $3.1 million professional and educational theatre operation. This unit employs about 175 individuals, including approximately 47 employees, 20 independent contractors, 30 work-study students, and up to 100 volunteers. The unit is responsible for creating significant professional artistic programming, engaging students and the community, and conducting fundraising activities. Employees of this unit are essentially part of the Department of Dramatic Art.
Responsibilities
- Prepares and maintains facilities inside and outside the theatre before, during, and after each performance
- Maintain and enforce COVID Safety Protocols
- Manage and supervise work-study students and volunteers
- Provides customer service to audience members during performances
- Assists other departments of PlayMakers as necessary for Opening Nights and other special events
- Identifies and responds to emergencies according to emergency protocols; reports all incidents to the General Manager
- Sell single tickets and subscriptions using specialized ticketing software
- Provide information to patrons regarding performance time schedules, location of events, and various pricing and seating arrangements
- Explain box office policies and respond to routine problems regarding ticket sales
- Reconcile daily cash receipts and perform daily deposits with the University Cashier
- Prepare box office and front of house reports as needed
- Duties may also include administrative tasks and artist support.
Requirements
- High school diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.
- Previous experience in theater required.
- A commitment to customer service experience including friendly customer care.
- Excellent communication skills.
- Must be a team player and be able to multitask and work under pressure.
- Flexible hours including evenings and weekends.
Nice-to-haves
- A background in college or professional theater preferred, including working with students.
Benefits
- Professional training opportunities for career growth
- Skill development and lifelong learning
- Retail and restaurant discounts
- Savings on local child care centers
- Special rates for performing arts events
