About the position
We're excited to hire and welcome team members to our national park locations! Xanterra Travel Collection® is a private company that provides concession services within national parks. All services operated by Xanterra, including lodging, dining, retail, and tour operations, are currently open and continue to operate as planned for the 2025 summer season. Any potential government layoffs within the National Park Service do not impact our positions or job offers. Live. Work. Explore. as a part of our Transportation team in Grand Canyon National Park! Grand Canyon National Park Lodges operates 6 hotels, 7 retail shops, and various restaurants and dining facilities in the historic Grand Canyon Village. No matter what your job is, you will be a proud steward of the park and play an essential role in providing warm and friendly hospitality to our guests! As one of the Seven Natural Wonders of the World, Grand Canyon National Park is a place of remarkable beauty, peace, scenic grandeur and top-notch hospitality. We're hiring an Activities Desk Clerk to Live. Work. Explore. at the South Rim of the Grand Canyon!
Responsibilities
- Sell in-park activities such as bus tours and mule rides.
- Check in guests for in-park activities including Phantom Ranch guests, mule riders and pre-paid bus tours.
- Provide accurate information to guests regarding company offered activities and services as well as general park information.
- Handle all transactions with expediency and accuracy using the activities desk software.
- Handle guest complaints with discretion, professionalism and courtesy.
- Do shift deposit ensuring accounts are balanced.
- Complete opening and closing side duties for each desk assignment.
- Work with the related areas, and businesses, on passenger counts for the various tours.
- Other duties as assigned.
Requirements
- One year of hotel front desk or high public contact experience.
- Good verbal communication skills with ability to interact with a very broad cross-section of guests.
- Proficiency in Windows based software products is required.
- One year of front desk computer software experience.
- One year of previous cash and credit card handling experience.
- Good attention to detail.
- Physical ability to experience and participate in activities sold by the company and their business partners.
Benefits
- Medical, Dental, Vision
- Paid Time Off and Holidays
- Disability Insurance
- 401k with match
- Life and AD&D Insurance
- Employee Assistance Program
- Wellness Programs
- Learning and Development Programs
- Free Grand Canyon National Park pass
- Rec Center - Fitness Equipment, Computers, and Free WiFi
- Paid Day off on your birthday
- Discounted mule rides
- Free Grand Canyon Railway Train Rides
- Retail, Lodging and Travel Discounts
- Planned employee trips and activities
- 15% Verizon service/products discount
- $350 Referral Bonus Program
