Accreditation and Management Systems Specialist

ERM•Boston, MA

6d•Hybrid

About The Position

This role offers the opportunity to make a visible, enterprise‑wide impact by safeguarding the integrity of ERM CVS’s global certification, assurance, and verification services, while helping shape how management systems evolve, scale, and mature across regions and service lines. ERM CVS operates in highly regulated, independently accredited environments where trust, credibility, and impartiality are non‑negotiable. This role is essential to ensuring our internal management system not only meets accreditation requirements but actively strengthens operational performance, audit readiness, and customer confidence worldwide. Your work directly enables ERM to deliver high‑quality, accredited services with consistency, transparency, and efficiency.

Requirements

Bachelor’s degree in Engineering, Environmental Science, Sustainability, Occupational Health & Safety, Quality Management, or a related technical field
Minimum 2 years of experience in certification, assurance, or verification environments
Working knowledge of accreditation frameworks (e.g. ISO/IEC 17021, ISO/IEC 17029, ISSA 5000, ISQM‑1, ISQM‑2)
Experience across the audit lifecycle, including planning, delivery, technical review, and reporting
Strong organizational skills with high attention to detail and accountability
Ability to work independently while collaborating across functions, regions, and time zones

Nice To Haves

Experience working within certification or verification bodies
ISO Lead Auditor certification
Familiarity with audit management systems and workflow tools
Exposure to digital tools supporting data, reporting, and automation (e.g. Microsoft 365, Power BI, MS Copilot, AI‑enabled systems)

Responsibilities

Maintain and continuously improve ERM CVS’s internal management system in line with global accreditation and scheme requirements
Ensure audit readiness across certification, assurance, verification, and training services
Strengthen compliance, impartiality, and competency frameworks across a global auditor population
Drive meaningful process improvements that enhance scalability, efficiency, and data integrity
Bring practical field experience back into system design through hands‑on audit, verification, and technical review work
Maintain and operate the ERM CVS management system in line with applicable standards and accreditation requirements
Support management reviews, internal reporting, and external audit readiness
Ensure compliance with impartiality, independence, and documentation controls
Plan, coordinate, and monitor internal audit programs across all service lines
Support the execution of external audits by accreditation bodies
Partner with business leaders to identify auditable activities and improvement opportunities
Identify and coordinate witness audit opportunities across regions and disciplines
Ensure operational readiness and maintain full traceability of witness activities
Manage the end‑to‑end lifecycle of non‑conformities and opportunities for improvement
Ensure root cause analysis, corrective actions, effectiveness verification, and timely closure
Manage complaints, appeals, disputes, customer satisfaction feedback, and external inquiries
Ensure accurate tracking, investigation, response, and closure within defined timeframes
Analyze trends to support leadership decision‑making and continual improvement
Coordinate auditor qualification, competence assessment, and approval processes
Maintain accurate competency records with full traceability
Support new product and service initiatives following Gate 1 approval
Coordinate stakeholder reviews and track progress within project management systems
Maintain conflict of interest identification and escalation processes
Ensure documentation and traceability aligned with impartiality requirements
Maintain and enhance internal systems such as Pegasus, Cosmos, and Monday.com
Identify opportunities for automation, efficiency, and data quality improvements
Design, implement, and standardize management system processes and procedures
Ensure alignment with accreditation, impartiality, and scalability requirements
Participate in audit and verification activities to maintain practical, hands‑on expertise
Conduct or coordinate technical reviews and certificate issuance
Monitor timelines related to technical review, approvals, and certificate control
Leverage field insights to drive system improvements, training, and calibration activities