Accounts Receivable Coordinator I

About the position

The Accounts Receivable Coordinator manages daily account balances for customers of ArcBest, identifying delinquent payment situations. This position is responsible for the collection of delinquent accounts by contacting customers and investigating circumstances of non-payment.

Responsibilities

• Improve quality, productivity, and effectiveness through the Quality Process in the handling of customers with a past due A/R balance.
• Build, develop, and grow all internal business relationships vital to the success of increasing revenue growth and customer experience across the Enterprise.
• Maintain a positive attitude in a highly intense environment.
• Apply knowledge and understanding of individual customer accounts to handle account balance inquiries efficiently and effectively.
• Provide the highest level of customer service for both internal and external customers.
• Determine root cause issue for late payments and implement problem solving solutions to prevent future late payments from customers.
• Resolve account past due issues, billing disputes, misapplied payments, and other requests as needed to ensure accurate and timely payment of invoices.
• Other duties and projects, as assigned.
• Work and contribute in a team setting to accomplish overall department and individual goals.

Requirements

• Bachelor's Degree Business emphasis, preferred.
• 2 years experience in Logistics, Operations, Transportation and/or other related field, preferred.
• Proficient in Microsoft Office Suite.
• Ability to learn new systems quickly, preferred.